Frequently Asked Questions

Clean group caters to NSW, VIC, and QLD.

Clean Group has been in business for more than 10 years. With that, we had gained an insurmountable amount of experience when it comes to trade. We also hire fully trained and experienced cleaner that will represent our company name to the market. Our staff only promise nothing but excellent results.

We do not oblige our customers to stay while we do what we need to do. We understand that people are busy too and that they have their own duties to fulfill. Clean Group cleans after hours while the entire office sleeps. This will ensure that we are not disrupting any work that is being done in the office during the daytime. In some cases, customers also prefer cleaning during working hours – we are also totally fine with that.

With Clean Group, you tell us what time can we start cleaning the premise.

Clean Group normally calls for a 24-48 hour period when it comes to urgent bookings. This is necessary for us to arrange the cleaning team.

Our friendly customer service is there to assist you from 9 AM to 6 PM. Just call or send an email at least 24 hours before your desired schedule.

Absolutely, just give us a heads up at least 24 hours

Maintenance Agreement is being practiced in Clean Group. The only difference is, our Maintenance Agreement is non-binding. We only need a 30-day notice in case you choose to terminate your contract with us. Clean Group will not, in any way, force you to sign anything that will keep you from canceling the agreement.

The moment that you hire us, our staff will ask for you to provide the billing information that we need and to sign a Maintenance Agreement.

You do not have to do anything at all, we will cover it for you.

If you are a restaurant, we are not trained to clean the kitchen equipment. Other than that, we can do anything that floats your boat.

We use a wide variety of gentle and safe cleaning products. Material Data Sheet is also available upon request. The cleaning equipment that we use are all up to date and well maintained.

Clean Group covers the cleaning chemicals and bin liners. We also supply toilet paper, hand towel, and other toilet consumables. Quotation for the supplies will be sent to you upon request.

Clean Group based the number of cleaners who work on the premise of the size of the place.

Clean Group appreciates the gesture but we do not want the cleaner to get used to it. We assure you that our cleaners are well compensated.

Absolutely. We perform police checks to make sure that we are only employing the right people.

The rate varies from one premise to another. Clean Group determines rate by sending the Sales Manager over for a quick quote.

Paying us is very easy. Invoices are being sent every 20th of the month. Our dear customer has the flexibility to either pay through electronic fund transfer, credit card, or by sending a cheque in the mail.

Clean Group is an outstanding cleaning company. We have all our insurances in place to add more credibility and security to our loyal customers.

Nothing. You do not need to do anything before the cleaning team arrives. We have our own cleaning equipment and materials. We can start right away as soon as we hit your office.

No, you are not required to be in the office. All our professional cleaners are trustworthy and you can leave the key to your office with them.

Clean Group team arrives at whatever time did you specify for us.

No worries! Clean Group is insured!

If you feel like we missed a certain spot, call us right away and we will fix it for you.

Absolutely not. Clean Group covers this for you. This is the last thing that you need to worry about.

No. Clean Group incorporates the cost of these supplies and equipment when we do our quote. Plus, it is easier for us to buy our supplies because we know what we need.

We do not work on Holidays. We charge a call-out fee if our services are needed during the holiday season.

You can pay with electronic fund transfer, credit card payment over the phone, or send a cheque payment in the mail.

Our carpet cleaning is only offered in NSW.

Green cleaning means cleaning with less to zero chemicals. Most of the time the chemicals are being substituted with concentrated fruit enzymes that works the same with less chemical content.

Clean Group only uses the most gentle and safest cleaning agent there is.

Clean Group is concern about our environment. We exhaust all possible cleaning substitutes if this will help our environment.

You can free yourself from cleaning the moment you said yes and hire us to be your professional cleaner.

Clean Group is into Social Media. You can visit us on Facebook, Twitter, and LinkedIn. We also have our own website if you feel like dropping a comment or suggestion on how we can improve our cleaning methods even further.

Clean Group is into Social Media. You can visit us on Facebook, Twitter, and LinkedIn. We also have our own website if you feel like dropping a comment or suggestion on how we can improve our cleaning methods even further.

Yes. Clean Group can adjust to a specific cleaning requirement. You just need to send an email or call us for this and our Customer Service staff will make sure that the message will reach your cleaner.

Right now, Clean Group has a limited offer of having the price of the regular clean for the first cleaning. We want our first-hand customers to experience the difference in how Clean Group does the cleaning compared to our competitors. So imagine, your office will experience the top of the line deep cleaning for the price of regular cleaning. Amazing deal!

We can do as much as daily like Monday to Sunday if that is what you need. We require at least a fortnightly visit for routine cleaning.

Nowhere in Australia will you find a quote that is as competitive as ours. Clean Group offers the most competitive bid there is.

Commercial cleaning will, in general, cover routine and basic cleaning of commercial premises like offices, shops, etc. The cleaning itself will include cleaning of tiles, floors, walls, doors, windows, furniture, fixtures, lighting, ceilings, kitchens, toilets, and other areas of the commercial facility. A commercial cleaner will sweep, mop, dust, vacuum and/or wash the premises as well as empty trash cans, wipe down surfaces and scrub toilets using specialised cleaning tools and supplies.

A commercial cleaning service is a cleaning service intended for commercial properties and business premises. A commercial cleaning service is more complex and heavy than residential cleaning, as the type of dirt and debris one would find in a commercial facility are different and generally more hazardous. When you hire a commercial cleaning service from Clean Group, you get routine cleaning plus disinfection of your business premises by our expert team of trained and skilled cleaners using the latest cleaning technologies & tools and eco-friendly supplies.

The duties of a commercial cleaning provider may include but are not limited to cleaning the floors, vacuuming and mopping, taking out the trash, sanitizing bathrooms, kitchens and cafeteria, and disinfecting high-traffic areas & touchpoints. It is also the responsibility of a commercial cleaning company to keep the premises of their customers clean and well-organized through proper and regular cleaning.

The hourly rate of commercial cleaning may differ from one place to another and also depending on the provider company. In Sydney NSW, the average hourly rate of a commercial cleaning service is $38-$45 per hour, which may increase or decrease based on the cleaning services included. A standard commercial cleaning service may take 2-3 hours or more depending on the size and type of the place and the special requirements of the customer.

Residential cleaning refers to cleaning a home, including everything in and around it, the floors, bedrooms, kitchen, bathrooms, hall, etc. Commercial cleaning is generally more complex and detailed compared to residential cleaning. It involves the cleaning of a commercial facility or a place of business such as offices, schools, shops, childcare centres, strata, etc. The cleaning process and tools for commercial buildings are a lot different than the ones used for residential cleaning.

When offering a commercial cleaning contract or quote, we ask the client to outline all their cleaning requirements and goals in detail as well as mention any specific cleaning service they want with it. Based on the client’s individual needs, our team will decide the ideal cleaning frequency and will prepare a tailored cleaning plan and quote for the client. All our cleaning contracts are non-binding and on a project basis.

Deep cleaning of commercial premises involves in-depth cleaning of floors, including scrubbing tiles to remove deep stuck filth and dirt, cleaning and disinfecting bathrooms, toilets, breakrooms, kitchen, lobby areas to remove both the dirt and bacteria. Some cleaning companies also provide carpet cleaning and window cleaning in commercial deep cleaning, which involves deep cleaning of carpets, including stain removal, washing and vacuuming. For quicker & deeper disinfecting in commercial premises, we at Clean Group use the advanced electrostatic sprayer method.

Professionals of Clean Group use a variety of cutting-edge tools and equipment along with efficient, eco-friendly cleaning solutions to clean a commercial place. We first analyse the property for its cleaning requirements and prepare a customised cleaning plan based on the client’s cleaning needs and goals. Our cleaners follow a pre-made cleaning checklist to ensure everything is cleaned properly and not a single area is left unattended. Basic/deep cleaning is followed by disinfection of high-traffic spaces and touchpoints.

Commercial cleaning includes everything a cleaner will do when cleaning a commercial facility like an office or retail store. The general tasks covered in a standard cleaning project include cleaning tiles, floors, windows, furniture, walls, doors, ceilings, kitchens, toilets, fixtures, lightings, and other areas. Some commercial cleaning companies might also provide disinfection service, which includes the sanitization of high-traffic areas and touchpoints in a commercial facility. Besides, some other types of cleaning services such as window cleaning, carpet cleaning and after-builders cleaning are also often related to commercial cleaning.

A commercial cleaner is a professional who provides cleaning services to commercial properties like offices and factories. Generally, these cleaners are associated with a cleaning company and offer services in accordance with the quality & safety standards of the region. A commercial cleaning expert would have the eye to identify and remove dirt, germs and debris from business premises, allowing employees to work in a clean and healthy environment.

An independent commercial cleaner in Sydney might charge anything from $38 to $45 per hour for the cleaning of business premises, however, it’s not safe to trust individual and unverified cleaners for business cleaning. A professional commercial cleaner or company would offer similar but better quality services on the same budget. The standard rate for a certified commercial cleaner is $38-$45 per hour in Sydney and other NSW suburbs. Clean Group cleaners are available 24/7 and provide efficient & high-quality cleaning with 100% guaranteed satisfaction.

Commercial cleaners are cleaners who clean a commercial property like an office or hospital or retail store. The basic duties of a commercial cleaner include the cleaning of floors, windows, doors, walls, toilets, kitchens, rooms, furniture, carpets, garbage bins, and other areas of commercial properties as per a pre-decided schedule. Commercial cleaners can provide both routine cleaning and one-off cleaning services to businesses. Routine commercial cleaning involves the regular cleaning of a facility according to a schedule.

A commercial cleaner is responsible for the cleaning of commercial properties like an office, school, strata building, mall, gym, etc. They will clean all the floors, surfaces, windows, doors, furniture, toilet, bathrooms, kitchens, cafeterias, and other spaces, take out the trash as well as disinfect high-traffic spaces. Depending on the cleaning package, a commercial cleaner can also take care of routine cleaning and maintenance of the premises.

Commercial cleaning is when a business outsources cleaning of its premises to an external agency like Clean Group. This type of cleaning can be done once a week, fortnight or month, depending on the type and cleaning requirements of a business. Professional commercial cleaning is generally more thorough and efficient than in-house cleaners in terms of quality, turnaround time and cost-effectiveness. Again, depending on the type, it may include anything from basic cleaning to in-depth cleaning, window cleaning, carpet cleaning, or others.

The cost of commercial cleaning services in Australia might vary from one place to another. For instance, the average hourly cost of commercial cleaning in NSW is around $35/hr. This includes the cost of basic cleaning and deep cleaning. In other less populous cities and states, the hourly cost may be lower. Contact Clean Group to get a customised quote for your commercial cleaning needs.

Janitorial services generally refer to basic, small cleaning tasks such as everyday cleaning of relatively smaller premises. The service is generally performed by one or two persons called janitors. Commercial cleaning is very different from janitorial services. For one, it involves the cleaning of large commercial premises. It is not done as frequently as janitorial cleaning but involves bigger tasks that are performed weekly, monthly or a few times a year. For the cleaning of commercial premises like offices, schools, childcare centres, etc., hiring a professional commercial cleaning service is the most beneficial.

The core meaning of a commercial cleaning service is outsourcing the cleaning of a commercial facility to a professional cleaning agency. Commercial cleaners deal with all kinds of commercial waste and are responsible to make the premises clean and germ-free. They have the experience and the resources to properly and safely handle all kinds of industrial/commercial waste. A commercial cleaning service can be of any type from office cleaning to gym cleaning, school cleaning, childcare cleaning, and others.

Commercial cleaning services can be of different types, including standard commercial cleaning, carpet cleaning, window cleaning, after builders cleaning, etc. A standard commercial cleaning service will include the cleaning of all areas in the workplace, including rooms, floors, surfaces, kitchens, windows, walls, toilets, cafeteria, garbage bins, etc. Commercial cleaning services with a focus on germ removal will also include the disinfection of high-traffic areas and touchpoints in the facility.

The hourly rate for commercial cleaning is not always fixed. Some companies may provide cleaning services at a low hourly rate, but they might not be good or efficient. Other professional and experienced commercial cleaning companies will usually charge a fee in the range of $38 to $45 per hour but will provide better quality and efficient services without wasting your time. Clean Group also offers custom cleaning packages based on the particular needs and budget of a client

We charge for commercial cleaning services on an hourly basis or project basis. For example, if you opt for the hourly package and your cleaning project takes 2 hours to complete, you will have to pay us for 2 hours of work. Alternatively, you can opt for the project option, where a fixed rate will be charged for the entire cleaning project, irrespective of the time it takes to finish the job. Have a special cleaning requirement? Feel free to contact us for a custom quote.

Office cleaning is a type of commercial cleaning. Commercial cleaning is a broad term and will include all cleaning services provided to all types of commercial properties, including but not limited to hospitals, offices, restaurants, malls, childcare centres, schools, gyms and others. Office cleaning is a specific type of cleaning and might require special knowledge and experience of cleaning offices. Not all office cleaners are commercial cleaners and vice versa.

Most commercial cleaners and companies offer their services on an hourly basis. So, the price of a commercial cleaning service will greatly depend on the kind and size of the commercial facility. Many cleaning companies charge for their cleaning services based on per square foot. So, the bigger the space, the more will be the cleaning cost. Normally, it takes about 3-4 hours to clean a 1,000 sq. ft. business space, so the cleaning cost would be around $120, at the rate of $35 per hour.

Commercial cleaning services are generally charged on the basis of the number of hours it takes to clean a place, which will depend on the size and type of the commercial place. Large office areas generally take longer to clean and will, therefore, incur a higher cost compared to a smaller space. Similarly, cleaning industrial premises with a lot of waste and hazardous material might take longer than cleaning a simple office space and would, therefore, cost extra.

Some companies might charge an additional fee for providing an onsite cleaning quote. We don’t. We at Clean Group offer an unconditional, no-obligation & absolutely FREE onsite cleaning quote, where a team member will visit your place to have a detailed analysis of your cleaning needs and provide a cleaning plan and quote accordingly. This is a no-obligation quote and you are free to deny the service or request change in the quote

It depends on how you are cleaning the office. If you are doing it yourself, the cost will be low but the time taken to clean will be high and there is no guarantee you’ll get efficient results. Alternatively, you can hire and use in-house cleaners, which may, however, turn out to be a costly and time-consuming option in the long term. The most affordable and efficient option is cleaner outsourcing. In general, office cleaners and companies in NSW charge an average price of $38- $45hr. So, you’ll have to pay $76- $90 if your office cleaning job takes 2 hours. This is both cost-effective and efficient.

Office cleaning refers to the cleaning of an office building or facility. A standard office cleaning job will include the cleaning of office floors, sweeping, dusting, mopping and disinfecting, kitchen cleaning, toilet cleaning, emptying garbage bins, etc. In-depth office cleaning, which is recommended once a month, involves basic cleaning plus deep cleaning of kitchens, carpets, windows, car parking, gardens, toilets and other areas of an office.

Professional office cleaners at Clean Group use specialised equipment along with eco-friendly & highly effective cleaning supplies for office cleaning. We use an office cleaning checklist that is prepared based on our discussions with the client and after analysing the client’s office for its cleaning needs. The checklist will cover everything from our cleaning strategy to the cleaning tools we need, supplies we are going to use, tasks to be performed and how. This helps ensure we achieve the desired results and you get the best value for your money. All office cleaning jobs are followed by a detailed inspection by a Clean Group supervisor/manager.

The main job of an office cleaner is to clean an office. The duties of an office cleaner may range from basic cleaning of offices on a regular basis to in-depth office cleaning once a while and specialised cleanings such as window cleaning and office carpet cleaning. The common duties of a Clean Group office cleaner include cleaning the floors, desks, tables, sofa, windows, doors, computers, keyboards, toilets, bathrooms, kitchens, etc. and emptying out garbage bins on a regular basis.

We consider a number of things when determining an office cleaning quote. These include the property type, size and cleaning requirements. We have a fixed price model irrespective of the area or your location. To ensure all our customers get the best value for their money, we offer free onsite quotes after visiting and analysing the premises of the customers. The formula we use to determine an office cleaning quote is - (Number of hours it takes to clean) x hourly rate.

• Dusting all surfaces, wardrobes, fixtures, light switches, vents, etc.
• Vacuuming blinds, sofa, carpets, windowsills, etc.
• Wiping down all furniture, surfaces, picture frames, fans, lights, and other immovable objects.
• Vacuuming or sweeping the floors thoroughly, including under the furniture.
• Wiping down employees desks, monitors, keyboards, phones, etc.
• Deep cleaning, scrubbing and sanitizing toilets.
• Scrubbing tiles on the floors and in bathrooms.
• Deep cleaning kitchens, including cabinets, sinks, appliances, etc.
• Mopping the floors using an industrial-grade machine (I-mop scrubber)
Other than the above-mentioned tasks, some special services such as window cleaning, carpet cleaning, floor polishing, etc. may or may not be included in deep cleaning. Ask your cleaner.

It’s not possible or feasible to assign one cleaning method as the best way to clean an office. One cleaning method that works for one company might not necessarily work for others. This is why we at Clean Group offer customised office cleaning services after analysing the particular cleaning needs of a customer and their office type and size. Our office cleaning services are highly effective and involve the use of high-tech machines for quick and efficient office cleaning.

Offices and other commercial premises should be ideally cleaned every day. This is important not only to keep the place clean and well-maintained but also to make a good impression on the visiting clients and boost the safety and morale of the workers. In addition, offices should be deep cleaned at least twice a year. This includes deep cleaning of office walls, windows, carpets, furniture, floors, bathrooms, kitchens, etc., plus complete disinfection.

The average fee charged by a professional office cleaner to clean an office in Sydney and other parts of NSW is $35-$45 per hour. This is the basic office cleaning rate and might increase or decrease based on the cleaning company and specific tasks included in a service. Based on the average office cleaning price (mentioned above), the cost to clean a 2,000 square foot office, which takes about 2 hours to deep clean, should come around $70-$90.

A standard office cleaning job covers everything from sweeping, vacuuming and mopping floors to dusting fixtures and sofa, wiping desks, tables, computer keyboards and other furniture, and cleaning toilets and other parts of the office. The office cleaner will also dust and wipe your office desks, window sills, picture frames, light fixtures, computer monitors, keyboards, etc., vacuum carpets, mop floors, remove cobwebs, disinfect touchpoints and take care of the garbage.

Weekly office cleaning means the cleaning of the cost once a week. Depending on whom you hire the cleaning services from, the cost of weekly office cleaning would be in the range of $38-$45 per hour. Clean Group also offers attractive discounts & concessions on long-term packages. For example, a one-year weekly office cleaning package might cost you as little as $70 per week (per clean). The cleaning cost might increase depending on any special or additional requirements.

It will entirely depend on the cleaner. If it is a regular, unprofessional, uncertified cleaner, they might charge less than other professional cleaners. But, there is always the risk of safety and not receiving the best quality services when working with inexperienced cleaners. Hiring a professional office cleaner would cost you not more than $35 per hour, plus you get the assurance of reliable and high-quality services from credible office cleaners along with a 100% satisfaction guarantee (Clean Group).

In Sydney and other parts of NSW, cleaners normally charge on an hourly basis. So, if the cleaning of your small office (around 1000 square feet) takes about one hour, you’ll have to pay around $35 for a one-time office clean, which is the standard average hourly rate for office cleaning in NSW. The cost of cleaning might increase with the increase in the office size as well as depending on the office type, cleaning frequency, foot traffic, complexity, and others. Contact Clean Group for a free office cleaning quote anywhere in Sydney.

Office cleaning is a type of commercial cleaning service that involves the cleaning of an entire office, including all work areas, cabins, meeting rooms, common areas, kitchen, pantry area, cubicles, desks, restrooms, toilets, reception areas, and floors. An office cleaner is generally responsible for dusting, vacuuming, sweeping, mopping, sanitizing, and removing garbage.

An in-depth office cleaning job will generally include the following things:

• Dusting and vacuuming ledges, windows, light fixtures, cabinets, etc
• De-scaling faucets/showerheads
• Cleaning sinks, washbasins, etc.
• Cleaning vents & vent covers
• Mopping floors
• Wiping down ceiling fan blades, removing cobwebs, cleaning corners
• Clean carpets and remove stains
• Wiping doors, windows glass, desks, etc. to remove fingerprints and smudges
• Removing garbage & cleaning garbage bins
• Vacuuming or washing blinds, couch and cushions
• Clean underneath and around the furniture
• Clean cabinets/drawers
• Clean & sanitize the kitchen
• Cleaning bathrooms, toilets & restrooms, including toothbrush holder, shower screens, faucets, toi lets, mirrors and showerhead

Vacuuming is the quickest and best way to clean an office. It takes care of all the dust, dirt & minor debris on the office floors, carpets, upholstery, etc. When vacuuming an office area, we start with one corner and work around the room by maintaining a direction. Before starting to clean, we first remove all chairs, trash cans, etc. and put them aside so that the areas underneath are also vacuumed. Besides floors, we also vacuum sofa, couches, blinds, carpets, etc. to remove hidden dirt, dust, pet hairs, and other debris from them.

The average cost of office cleaning in Sydney might range from $100 to $500, depending on the size and type of an office. For small offices, cleaning would take about a couple of hours and the cost will be decided accordingly at the rate of $38-$45 per hour. There is no way to determine the exact cleaning cost without personally analysing an office for size and cleaning needs. Schedule a free onsite cleaning quote today with Clean Group for all your office cleaning needs.

An office cleaner might be called by many names - a cleaner, a caretaker, a janitor or something else. All these are the same things and refer to the person who cleans offices for a living. However, professional office cleaners are different from janitors. While the role of janitors is to basic clean a place on a regular basis, professional cleaners are mostly hired for occasional/weekly/monthly cleaning, including deep cleaning an office.

An office cleaning job generally includes sweeping, vacuuming and mopping floors, dusting, garbage removal and cleaning, kitchen cleaning, toilet & washroom cleaning, cobweb removal, cleaning windows, desks, doors, fixtures, etc. and disinfecting touchpoints. For routine office cleaning, basic cleaning of carpets, windows, etc. are also included. You can also hire us for exclusive carpet cleaning and window cleaning services in Sydney.

The cost of cleaning an office will depend on the office area and type and also the cleaning company. Since most cleaners charge on average $38-$45 per hour for office cleaning, the cleaning of a small office that takes about 1-2 hours will cost around $40-$80. The cost of office cleaning will depend on a number of things, including the cleaning company, the number of cleaners, the time required to clean, special requirements, etc. Contact us for a FREE office cleaning quote with the best price guarantee.

We at Clean Group offer a complete range of office cleaning and commercial cleaning services to businesses in Sydney. We offer complete routine office cleaning and deep cleaning solutions, including office disinfection services. Besides that, we also offer efficient cleaning services to a variety of other businesses, including medical cleaning, gym cleaning, NDIS cleaning, school cleaning, childcare cleaning, strata cleaning, warehouse cleaning, and after builders cleaning.

Clean Group is one of the leading office cleaning companies in Sydney, providing a complete range of efficient & quality-driven office cleaning services. We are a locally owned and operated company with an in-house team of 50+ full-time, experienced & trained cleaners with expertise in the cleaning of a variety of commercial premises ranging from offices to retail stores, medical facilities and large warehouses. Moreover, Clean Group is one of the few cleaning companies specialising in green cleaning. We only use green and eco-friendly cleaning supplies that are certified safe for humans and the environment. Visit our website to explore more.