Commercial Cleaning Industry News, Tips, Guide and Checklist

Corporate cleaning is one of the most common avenues for commercial cleaning in Sydney.  Commercial cleaners had saturated this market. Google can attest to that.

In this article, I will tell you what sets Clean Group Sydney apart from the flood of competitors out there. Clean Group Sydney is still the number one corporate cleaning service for most of the businesses in Sydney.

What is Corporate Cleaning?

When I was not a part of this industry, I look at residential and commercial cleaning in Sydney from the same standpoint. I thought that the basic knowledge about cleaning will answer all the possible qualms about cleanliness.

As I looked into it, I realized that corporate cleaning services need more attention to everything. More attention to detail, more knowledge, stricter training, and wider scopes.

Corporate cleaning is something that you need to specialize in. You will not be successful in this field if you will just hold on to basic cleaning knowledge.

Complete corporate cleaning solutions include handling waste and some hazardous chemicals that you will not encounter in the residential cleaning business. Corporate cleaning normally requires heavy cleaning.

It involves the cleaning of machines and equipment too. The corporate cleaner should know how to handle this equipment and which chemicals are applied to each.

Clean Group, as one of the biggest commercial cleaning companies, specializes in different fields of corporate cleaning. We do steam carpet cleaning, high-surfaces cleaning, pest controls, and many more.

We also offer emergency big clean such as after floor, fire, and other events that require special cleaning attention. We also handle the cleaning after renovation or construction. End-of-lease cleaning is also a part of corporate cleaning.

When you talk about residential cleaning, these are normally the things that a person can do with a little aid from equipment.

These normally entail deep cleaning of toilets, bathrooms, living rooms, and the kitchen. Special needs for residential cleaning may include carpet cleaning, window cleaning and bank cleaning.

What Types of Cleaning Solution are Included in Corporate Cleaning?

After Builder’s Clean – Corporate Cleaner Sydney will never run out of professional cleaners who can deliver a shiny, dust and dirt-free office for you.

We know how to get rid of stubborn dust that may be deeply seated in your carpet or just sitting on each of your office furniture after a renovation. Our price is always reasonable and guarantees quality.

Initial Deep Clean – Same as after builder’s clean, if you just rented your commercial space and would like to start fresh. Call us up for a quick estimate.

Clean Group Sydney is equipped with the know-how to make cleaning easy and effective. We have corporate cleaners in Sydney to make it possible.

Carpet Cleaning – Knowing how to use the vacuum cleaner is not enough for you to be called as an expert with carpet. You need to hire experts like us to take care of stubborn dirt and stains that are very visible on your carpet.

Types of Carpet Cleaning

• Steam Carpet Cleaning
• Carpet Drying
• Shampooing

Office Cleaning –  80 percent of our customers are from this group. Clean Group Sydney offers complete corporate cleaning solutions like routine office cleaning.

We can come in to perform the duties of a professional cleaner depending on your requirements and needs. Office routine cleaning entails:

• Carpet care
• Upholstery care
• Dusting
• Air Vents Dusting
• Toilet Cleaning
• Vacuuming
• Kitchen Cleaning

Gym Cleaning – Fitness Centres require special attention since foot traffic can easily make their floors and mats look dirty.

Let us know your budget and we can tailor fit a solution for you that will make your gym welcoming to your existing and potential customers. Corporate cleaners can:

• Mirror or Glass Cleaning
• Equipment
• Toilet and Bathroom Cleaning
• Carpet and Mat Cleaning

Warehouse Cleaning – Clean Group Sydney offers complete warehouse cleaning. We adjust with our customer’s schedules to ensure minimal interruption to your business. Our cleaners are experts in the removal of all dust, dirt, and debris on all surfaces.

The floor work is also carefully managed, and we only use eco-friendly cleaners to scrub the dirt away. Cleaning a warehouse is not an easy task because the cleaners need to ensure that their job is in line with the code of conduct set by the government. We offer:

• Dusting of Shelves
• Floor Pressure Washing
• Bond Cleaning
• Proper Recycling Disposal
• Strip and Sealing of Warehouse Floor

Church Cleaning – The church is a high-traffic place, especially if there is mass, weddings, funerals, and other religious events.

Maintaining a clean church in between events and regular mass schedules is a painful task. Your cleaner should be dedicated enough to make the church as healthy and immaculate as possible.

Church Cleaning used a state of the art technology and eco-friendly chemicals that will leave the church dry, clean, and sanitized for as little as two hours. Services for churches are as follows:

• High Dusting
• Wiping
• Window Cleaning
• Overall church cleaning

Child Care Cleaning – Corporate cleaning Sydney offers a state-of-the-art cleaning that meets the sensitive requirements of childcare facilities.

We understand that your children’s health and safety are your top priority, and that is also on top of our list. Quality cleaning does not only speak about appearance.

Quality cleaning means that we are committed to cleaning the entire facility for you to focus more on teaching our children.

Our professional commercial cleaners hold a valid police check and had undergone rigorous training on how to work with kids.

Childcare Cleaning Includes:

• Upholstery and carpet cleaning
• Floor restoration
• Routine childcare cleaning
• Ceiling and wall cleaning
• Window cleaning
• Toilet consumables

School Cleaning – In Clean Group Sydney, we leverage our tremendous experience in cleaning schools and offices. We know and recognize the standard health and cleanliness issues that may affect the classroom’s productivity.

We make sure that:

• Toilets are all well attended
• Shelves and desks are free of dust
• No graffiti on walls
• Trash cans are not overflowing
• Overall sanitation of the area

Medical Cleaning – Medical cleaning is a specialty type of cleaning that requires a keen eye for detail. Clean Group Sydney ensures that the medical facility is properly sanitized before the next patient comes in. Our cleaners secure a clean and sanitary area for patients.

The vital role of cleaners in Medical Facilities:

• Exceptional handling and cleaning of examination rooms
• We provide clean reception that welcomes patients, visitors, and employees
• Doctor’s office are well maintained because this is where they receive their patients
• We make sure that blinds and windows are dust-free
• Our cleaners ensure that chairs, couches, and beds are germ-free
• Cleaners also maintain the cleanliness and orderliness of the toilets

Strata Cleaning – Strata cleaning is booming nowadays. A lot of homeowners, potential homeowners, real estate agents, and unit owners employ strata cleaners to do comprehensive cleaning.

We usually deal with common areas like the reception, shared toilet, office, hallways, and lifts. We ensure that these areas are clutter-free.

Corporate Cleaner’s Responsibilities:

• Rubbish collection
• Ensuring that walkways and lifts are clutter-free
• The reception desk needs to be appealingly clean and organized
• Glasses and mirrors should be marked and streak-free
• Toilets should be cleaned and sanitized at all times
• Window ledges and frames should be dust-free

5 Reasons Why You Should Contact a Corporate Cleaner in Sydney

Keep your employees healthy and happy

• Healthy employees equate to less sick days
• Employees are happier in a clean environment
• A clean workplace creates a professional environment
• Corporate cleaners can directly result in employees being more productive

Higher Quality Cleaning

• A professional corporate cleaning solution.
• Takes care of the dirty work so your business can run smoothly
• Increases employees productivity
• Improve corporate culture

Saves Money

• A professional cleaner can complete the job in ½ the time
• Know tips and tricks to do the job quicker and more effectively
• Corporate cleaning companies have the right tools, equipment, and techniques
• Corporate cleaners can also suggest effective cost-saving tips

A better first impression

• A clean building creates a good impression.
• The clean environment feels more welcoming and can positively influence your business’s reputation

You never have to worry

• The corporate cleaning company will take responsibility for hiring and training the cleaning staff that they need to get the job done right.
• Your company is saved from liability and other concerns with managing additional staff
• Corporate cleaners will clean your premises no matter what.

Clean Group Sydney – A Corporate Cleaning Company in Australia

Company Profile

Clean Group Sydney has been effectively offering complete corporate cleaning solutions for more than a decade. Our cleaners have vast cleaning experience.

Our experiences honed us to outperform ourselves time and again. You will hire us if you want to experience the overwhelming satisfaction that our loyal customers have been telling the market about.

Our goal is to provide an outstanding result each time we visit your premises. With the Clean Group Sydney, it is always 100% satisfaction guaranteed.

Over the years Clean Group Sydney has employed many cleaners who pride themselves on their cleaning so much. We understand that our customer’s real pain is almost never the superior quality of clean that you can give.

Every company advertises that they care and are the best at cleaning. If you want to really start growing past your competition, you’re going to need to find the pain of your niche, and come up with a way to solve it. Which is how

Clean Group Sydney The Brand You Can Trust

Training and Experience

Clean Group Sydney takes full responsibility for the safety knowledge of our cleaners. They are highly trained and fully knowledgable about proper chemical and equipment usages.

The Best Employees

We only deploy highly trained with prolific skills commercial cleaners. We take enormous pride that our office cleaners in Sydney can deliver high-standard work in commercial cleaning.

Pioneer in the Corporate Cleaning Solution

With over 20 years of experience, the owner of the business could not go wrong on how to run a cleaning business. He had founded the businesses because his heart knows what cleaning means.

He instils the same principle and works ethics in each and every employee who works for the Clean Group Sydney.

This corporate outline and characteristics helped Clean Group Sydney achieve the reputation that we have right now. We believe that the superb work of our employees and the loyalty of our customers had made us the leading cleaning business in Sydney. With this, we will continue to grow and evolve as our customer’s requirements and expectations change.

Let us exchange ideas and practices. Do not hesitate to write your comments and suggestions down below. Ask us a question or let us know how you become successful in the corporate cleaning business.

Restaurant cleaning is one of the most complex cleaning jobs in the industry because of the health and safety of the diners that go along with it. This article will teach you the basics of how to be an excellent restaurant cleaner.

Cleanliness and good food are the top priorities of people who dine-in restaurants. Cleanliness in restaurants can be gauged on how well the restaurant owners kept their kitchen. How clean is their toilet? How presentable their cutleries and linens are? These are all in addition to the food that you order from them. Restaurant cleaning is a a job for proffesionals. Clean Group has been known to provide commercial cleaning for restaurants, pubs, patisseries, and food stalls across Sydney.

Importance of Keeping Your Restaurant Clean

Cleanliness is next to godliness. A good cook is a clean cook. Those are the things that a good restaurant owner knows by heart. They are equally, if not more important than ever today in a restaurant kitchen. The cleanliness in your kitchen says a lot about the success of your restaurant.

Clients hire Clean Group to come out and consult with them in their restaurants. Most of the restaurant cleaners think that their kitchen and the restaurant are clean enough, but it is not. That is why it is best to hire a professional restaurant cleaner to save you the time and effort in cleaning the whole space.

Save yourself from cross-contamination

Restaurants need to be clean and sanitized each time for the simple reason that they serve food. We eat that food that they serve, which will make us susceptible to whatever it is that they have to offer. Restaurant owners need to be cautious with contaminants that can make get easily transferred to the food and then to the customers.

You need to comply with health inspections.

We all know that health inspectors do rounds in the kitchen of every establishment to make sure that all restaurants are compliant. Health inspectors will usually look at some indicators that will point to hazardous bacterial growth that can be present in each of the working stations of your restaurants. Save your business the heartache by hiring a professional restaurant cleaner.

Attract more customers and spread the news about your restaurant through good reviews and word of mouth.

This is very basic. If your restaurant is clean and you serve good food, you are increasing the number of your potential customers just by being consistent with these two essential things.

Good work habits from employees.

If you provide a good, clean, and sanitized workspace for your employees, they will learn to love the things that they are doing, and you will not observe complacency from them. They will always perform at their best keeping in mind that they need to follow a specific protocol that denotes cleanliness and sanitation to protect your business’s reputation too.

What Are The Things That You Should Consider Before Hiring A Professional Restaurant Cleaner?

Cost of hiring a professional office cleaners Sydney. Check your books first and see if your establishment can afford to pay for the service. This is not cheap, but you can always customize the services depending on your needs. When finding out how much this service cost, restaurant cleaners consider the location of the business, the size of the restaurant, the number of cleaners needed, and the cleaning scope that you require.

Must-Haves for Clean and Sanitized Kitchen

Cleanliness and Sanitation

A clean kitchen is free of visible debris. A clean kitchen is free of 99.9% of bacteria. They are two completely different things you can have when you hire Clean Group – Restaurant Cleaner Sydney. General Cleanliness involves answering the question like are things organized? Are they in the right place? Are they clean? Are they labeled properly?

Proper Food Storage

Meat should always be at the bottom of the fridge and the vegetable at the top. This will prevent the juices of the meat from dripping to the vegetables.

Time and Temperature

Professional restaurant cleaning companies know that time and temperature differ from one state to the other. Clean Group knows about the Temperature Danger Zone. This is the key indicator as far as bacterial growth is concerned.

Sanitation Buckets

These are the clean red buckets with clean sanitizer. This is the replacement of commercial bleach in a restaurant set up. This is the sanitizer that a cook or a chef used to wipe knives, chopping boards, and countertops. This is safe for food.

What Areas in Your Restaurant That Needs Cleaning

As mentioned, you can customize the areas on which you want to restaurant cleaning companies need to focus on. Most of the areas that professional deal with are as follows:

• Lobby
• Bathroom
• Kitchen
• Dining Area
• Behind the Bar
• Office
• Break room

Sample Checklists for Common Areas In Restaurant Cleaning Sydney

Bathroom.

• Collecting trash from bins
• Sweeping and mopping floors
• Refilling toilet consumables like toilet paper, hand towel, and hand soap
• Deep cleaning of toilets, sinks, and counters

Dining and Waiting Area

• Sanitize tabletops
• Dust corners, hard surfaces, and light fixtures
• Wash down walls
• Window Cleaning
• Dust chairs and booths
• Vacuum, sweep, and mop floors

Kitchen Area

• Degrease exhaust hoods and fans
• Deep cleaning of equipment including stoves, broiler, fryers, and ovens
• Collecting of trash
• Sweeping, mopping, and vacuuming of floors
• Wipe and sanitize all countertops of work stations

It is always best to hire a restaurant cleaning company that has all the necessary certifications and insurances. You can quickly request a copy of their certificate of coverage to make sure that you are hiring the right restaurant cleaner.

Types of Restaurant Cleaning Services Provided by Clean Group in Sydney

Cleanliness and sanitation play an essential role in the food industry. You cannot be too careful in choosing the right cleaning provider for your business because this also, can make or break your business — Clean Group partners with you every step of the way. We think ahead of every possible solution your business may need. We aim to make every restaurant spotlessly clean, putting safety and health as our priority.

Clean Group is an expert. All Clean Group professionals are 100% trained and equipped with the knowledge to carry on the job with optimal care. Our restaurant cleaners are thought and guided by a certified trainer on how to clean the kitchen and dining area. Clean Group only uses food-grade cleaning chemicals to make sure that we will not harm the food quality being delivered by the restaurant.

Clean Group disinfects and deodorizes. We only use top of the line cleaning chemicals that are safe and eco-friendly. This chemical has the composition to eliminate 99.9% harbouring germs and bacteria on any surface.

Clean Group makes immaculate toilets. Restaurant owners can rest assured that toilets are attended to wall-to-wall and roof-to-floor. We know and identify spots where bacteria are highly likely to linger and breed.

Clean Group fights cross-contamination. Clean Group understands the underlying concern about cross-contamination and how important it is to fight this. We implemented a simple colour-coding scheme for all the wiping cloths, mops, and mop buckets. This ensures that each cleaning materials will only be used in their assigned area and not elsewhere.

Clean Group takes pride and guarantee our work. Cleaning Supervisors are asked to do routine inspections every eight weeks to ensure that all restaurants are in line with the standard that we had devised. Restaurant cleaners are given feedback on what they did best and which area do they need to improve on.

Restaurant Cleaning Checklist by Professional Restaurant Cleaners

With so many things that you need to consider and remember in cleaning a restaurant, it is wise to follow a standard checklist that will guide you along the way. Clean Group had devised this sheet to help our restaurant cleaners on their daily tasks. This sheet had also ensured the businesses that we service to pass the regular health inspection that is being done regularly.

Kitchen

Daily Routine

• Sweeping and mopping of floors
• Wiping down of walls where there are visible splashes
• Regular cleaning and disinfecting of rubbish bins
• Regular spot cleaning of range, fryer, flattop, and griddle.
• Regular collection of rubbish bins
• Disinfecting prep area workstations
• Replenish soap dispensers and paper hand towels
• Regular cleaning of beverage dispenser heads
• Cleans and disinfects sink
• Spot cleaning of storage areas

Weekly Routine

• Charge the floor drain with water
• Cleaning of walls, doors, and racks
• Deep cleaning of storage area
• Deep cleaning of the sink area

Monthly Routine

• Replace pest traps
• Cleaning and sanitizing of the freezer
• Washing of vent hoods
• Removal of grease build-up
• Emptying of grease traps
• Cleaning of refrigerator coils to remove dust

Dining Area

Daily Routine

• Sweeping, vacuuming, and mopping of floors
• Collecting trash and recyclables
• Cleaning and disinfecting sinks
• Cleaning and disinfecting toilets
• Wiping down of all the counters
• Spot cleaning of all condiment shakers
• Cleaning and sanitizing of interior and exterior of trash bins

Weekly Routine

• Disinfecting of door handles and light switches
• External washing of glasses and windows and doors
• Wiping down of light fixtures, frames, and wall decorations

Monthly Routine

• Deep cleaning of walls
• High dusting of ceilings and fans
• Washing of walls

This sheet had guided us, and it helps us to stay organized. We all know that proper food preparation will give us excellent health. Staying within this cleaning sheet will help you achieve that goal.

5 Procedures and Tools to Ensure a Safe and Clean Resturant

Synthetic Broom – sweep everything from fine particles to large debris. Sweep in one direction in overlapping strokes toward a designated area. Use your synthetic Broom to clean the debris into your lobby dustpan and empty it into the trash bin.

Wave Brake Mop Bucket – the right mop bucket makes all the difference when cleaning the restaurant floors. The dual-chamber wave brake mop bucket keeps your clean water and dirty water separate. Dirt does not end up back to the floor, producing cleaner, less slippery floors.

The wave brake also has moulded in baffles that reduce splashing and spilling, keeping liquids off the floor and reducing the risk of slips and falls.

Hi-Low Deck Scrub Brush – designed to scrub stuck-on dirt, debris, and grease from three angles. Apply the approved cleaning solution to the floor and let dwell according to the product use instructions. Agitate floor with Hi-Low Dech Scrub Brush to remove soils. It works of flat and rough surfaces, under counters, around equipment, and along baseboards.

Floor Squeegee – helps get excess water and grease off of the floor and into your floor drain, improving floor safety. After agitating the floor with Hi-Low Deck Scrub Brush, use your floor squeegee to push excess water, grease, and debris into the floor drain.

Mop – keeps your floor cleaner by removing stuck-on dirt, debris, and grease that can make the floors slick and dirty, increasing the risks of slips and falls. Dip your mophead into your approved floor cleaning solution and wring out the excess.

Use a figure 8 motion to mop the floor in small sections. Flip the mop halfway through, then wring out into dirty water insert to remove grease and soiled solution. Repeat these steps until the floors are clean.

Hiring a restaurant cleaner can provide a significant improvement to the facade of your business. Also, it will give relief to you and your staff knowing that they do not have to stay back and clean after their long day at work. If you like what you read in this article, please feel free to like and share this.

Please do not hesitate to leave a comment or ask us a question to keep the conversation going. Drop us a message on the box provided below, and we are more than happy to brainstorm with you and help you improve how you do your business.

Need more info? Check out our comprehensive guide on Commercial cleaning: Business cleaning guide

Change is uncomfortable but failure is downright painful. This is what Clean Group Melbourne believes in. We stayed to be the number one commercial cleaning company in Melbourne because we welcome and embrace change. When you decide to grow your business, you will feel uncomfortable.

Throughout the years, Clean Group Melbourne learned that change is not as painful as you thought it would be after the fact that you learned from your past experiences.

Limiting Beliefs In Melbourne’s Cleaning Business

Here are some limiting beliefs that you need to shed in order to run your commercial cleaning business successfully and know why cleaning is important in Melbourne:

You Are Not the Customer

Oftentimes, business owners tend to think like a customer instead of business owners when it comes to pricing. Over the years, a Commercial Cleaning company in Melbourne learned to look at pricing from a customer’s perspective. Stop thinking like an owner that no one will pay such a high amount for commercial cleaning.

Customers are grateful that they have finally found a high-quality, trusted cleaning service that would take good care of their premises and do it with integrity. They are glad that they had found that service when they hired us and they will gladly pay for what it is worth.

This mentality holds most business owners to charging what they really are worth.

You need to make decisions on pricing your service based on what other professional services are able to get. You need to know what the competitive market will bear. Compare yourself to the professionals.

Stop telling yourself that you cannot charge a certain amount because you feel like it is expensive because it is not true. Do not limit your potential.

Stop making it your goal to provide high-quality services at an affordable price. Lose the belief that you need to be affordable. Let the customer decide if they can afford a professional commercial cleaning service in Melbourne. Do not make being affordable your goal. You need to price your service reasonably.

Do Not Hide What You Charge from Your Employee

Do not hide what you charge from your employee, they know what you charge anyway. It is public knowledge. It is not a crime nor a sin. It is a limiting belief to think that you can hide what you charged and to think that you should hide that.

Your employee will not resent you for charging what you are worth and them not getting all of it.

Your employee will really not care as long as you are fair and you are paying them right. The prices you charge as you grow and expand your business are going to make or break you.

If you are too cheap or undercharging, you will not be able to pay employees what you need to pay them for them to value their job. Pricing will become the number one factor as you grow your business.

It is a very limited way of thinking that you can keep your prices low while expanding and growing and getting more leads. It is not possible. You have to charge what the market will bear in terms of professional commercial cleaners services in Sydney.

Always Remember That You Are the Owner of the Business and Not the Cleaner

Employees can work a full day. They do not have to finish their job at a certain time. They are cleaning in an airconditioned, very nice working environment.

They are cleaning inside, pushing a vacuum cleaner for seven or eight hours a day. It is not difficult. It is not impossible and it is not too much.

As business owners, we tend to think that we cannot do that. We think that it is too difficult and too tiring for us and that other people cannot. Well, they can. Give them seven or eight hours of work a day and pay them well enough.

What Got You Here in Business Will Not Get You There

Oftentimes, business owners will say that they have not spent a dime when they built the business. It is impossible to expand or grow the business with zero marketing expenses limiting beliefs in the commercial cleaning business in Melbourne. Referrals will only take you so far.

If you want to grow to the next level, you need to spend money on marketing. The levels of perfection you deliver in the premises that you cleaned is not scalable.

Your Customer Will Only Accept You

This is one of the limiting beliefs that Clean Group Melbourne does not believe in. Many customers will say that they will only hire you to do the cleaning for their premises. It is a limited belief to think that the customer will only accept you and you alone.

We assure all our customers that all our cleaners are competitive, hardworking, and screened. They do not worry about transitioning because there will always be a supervisor to check the status every now and then.

Being Fired Is the Worst Thing That Can Happen

Getting fired is inevitable. This is part of expanding and growing the business. Being fired is not the end of the world. It does not mean that you are a failure when you get fired. It is the fear that we have as business owners. Get over it and move on.

Once you started to grow your business, you have to have a system and process for everything. Chaos breaks out if you will not develop a consistent and proven system as you grow and expand your business. You cannot wing it anymore as you grow.

You have to carefully define your model. It is no longer acceptable for you to make the decision based on the problems that you are having as you grow.

Commercial Cleaning company in Melbourne has designed a proven business model that ensures the highest profit and the absolute best quality of life in running the business.

If you want to make sure that there is a distinction, make sure to work on your branding and image. Make sure to look professional so that your customer will not underrate you.

With the right start, you have to have a reason for everything you do. It cannot be because you are trying to a problem. As you grow your business, always remember if these will make you more money, will it create job security, and will this ensure the quality of life for me.

If you make it too complicated, you will not have high profits. You will not have a long term situation.

I want you to think about everything that you do. Is that the most profitable way to do it? Will this be a lasting policy? I want you to ask these questions before you make decisions and when you make changes about limiting beliefs in Melbourne’s commercial cleaning business.

Limiting beliefs will hold you back. I hope that these lists will help you improve the way you run your business. If you find this article helpful, please share and feel free to drop a comment.

Today you’re going to know the secrets that make Clean Group the best office and commercial cleaning company in Australia. Let’s kick things off with secret#1

What’s the secret to having a fast-growing and profitable cleaning business? The isn’t one secret. There are several strategies and steps that you need to learn, which help to build the company that you desire. It is also not advisable for an office and Sydney commercial cleaning company to have one secret.

Why? When everyone learns that one secret, you will have a ton of competition beating up on you. Instead, when you learn several strategies, you will build up a company that can be very stable and can isolate you against the competition.

Second, picture the cleaning business that you would like to have. If you have a cleaning business the way you wanted it, what would it look like? What would it feel like? While we thought about that for the first time, we had gotten to the point where we had said, “We like to have customers.” “We want to have a lot of customers.”

The only secret to surviving this business is keeping our customers happy. The only question is, how are we going to make them happy.

Keys to Your Success

Here are a few objectives that every commercial cleaning companies like Office Cleaning have in mind: 

• Happy and satisfied customers
• Great and reliable employees who do a great job and like to work for us
• We want our cleaning business to be financially stable
• Have fun while running the business

In short, we want our customers, our employees, and ourselves to be happy and productive with what we are doing.

Customers

Your customers are the number factor that will determine the success of your business. The world is waiting for commentaries and feedback from your customers that will pretty much summarize the reputation of your company.

It is essential to pay attention to online reviews. Invest in a system that can gather as much feedback as possible. Before you do that, make sure that you have the following:

• An active website where customers can leave comments and feedback
• You are engaged in all social media channels
• You are searchable in google

Not online reviews from clients will stick to potential customers. Your challenge is how you will make your online review sticks. I will share some of the things that we do to achieve the “stick” factor with our potential clients.

• Again, we use a system to get reviews. Your main goal is to secure as much feedback and reviews as possible. The more reviews you get, the better the chance that you will go to have good reviews. It will go without saying that you are giving excellent service to your customers.
• If your customer uses Yelp, have them go to Google first. Have them click the link to your website first, before clicking the Yelp sign for the review.

What To Do When You Get a Negative Review

Before calling your customer to tell them to remove the bad review, ask them first why they had left negative feedback. Hear them out first. Empathize with your customers. For Office Cleaning Sydney, communication plays a vital part in this section.

Try to deescalate the issue by offering them a solution to fix the initial complaint that they had brought to you. When that is all settled, and you feel like the customer is delighted, that is the time that you ask them to take down the bad reviews.

Let your customers know that you are serious about what you are doing, and you care about the review and would like to hear what they say. Do whatever you can to make amends with your customers.

Hire a Customer Service Representative

Invest in customer service. Have a dedicated staff in the office that will cover all day-to-day tasks. This will also involve dealing with complaints through phone or via email. Train the person in charge to be as pleasant, friendly, and positive as possible.

The person in charge of customer service needs to feel and think like the customer. This will help them understand the situation more. By doing that, the solution to whatever issue will be straightforward to overcome.

Hire someone confident to talk on the phone. This displays authority, and it gives the air of security to the client as well.

A good customer representative is responsive. Having a fast response time makes the customers feel important. Always remind your representative to respond promptly if they received a query or complaint via email. Tell them to call back if they had missed a call.

These simple things will translate to how vital your customers are to you. Do not let the day end without calling the customer, especially if you had received a complaint about your service.

Customer’s Feelings First

Customer satisfaction should always be our number one priority. Clean’ Group office and commercial cleaning Services are proud that we can put our customers first. Customers are the blood of each business.

As the saying goes, the customer is always right. This is very true in our industry. We need to pamper each customer in a way that they never expect. We need to go beyond what they expect from us.

Talk to your customers, and do not be afraid to show them that you care about them.

At the end of the day, your customers will make you shine in whatever field you are in. Customers’ recommendation is also the most effective and cheapest form of marketing. If you treat your customers well and they value your service, they will tell it to the world.

Employees

Hiring and choosing the right people to run your business is also a must. In-Office Cleaning, we make sure that our employees are here for one purpose.

They are part of every success and failure of our company. Keeping them happy and motivated is our serious campaign too.

Our employees represent us every step of the way. They carry the name of our company in every company that they clean. We want our employees to be efficient and effective with the task that is assigned to them.

On the contrary, our employees also expect us to be supportive of the training and equipment that they need. These will make them more confident and competitive with the career that they have chosen.

How to Keep Your Employees Motivated?

Motivation is a process of getting the need of the people realized to induce them to work for the accomplishment of an individual job assignment. 

• Extensive Training – before we assign our cleaners in Commercial Cleaning Sydney to their cleaning assignments, we make sure that they were trained by our Cleaning Supervisor. The Cleaning Supervisor ensures that the job scopes are explained to the person doing the job. A checklist is provided so that the cleaner can quickly identify the responsibilities that are being bestowed upon him on each site that he needs to work on.
• Access and Equipment – Each cleaner is provided with calendar access. The calendar will give them quick and easy access to know where they need to go and what the companies that we had lined up for them that day are. We also ensure that our cleaners are well equipped with working cleaning equipment, and they are only using the safest cleaning chemicals that will make their job easier.
• Autonomy versus Control – Autonomy, by definition, gives someone the freedom to do the task in whatever way he or she can produce the same result. This is the opposite of controlling someone by telling them what they need to do every step of the way. Autonomy promotes creativity since your employees will exercise the power of thinking for them to accomplish a particular task.

When a task is mostly creative and conceptual, the approach should be a bit different. An adequate remuneration is required so the money issue is off the table.

When money is off the table, we want to create an environment that then creates autonomy, mastery, and purpose.

The people who work for us are more inner-driven than we think. Creating the right environment will help us awaken that internal drive in each of us as we seek enjoyment and achievements.

• Value Choices – We value our self-directed employees. We take pride in creating an environment that pushes our employees to choose what they do. We want all our employees to feel that the people that they work with are someone that they can trust. They work for us because they wanted to assist us and watch over the well-being of our company.
• We push each other – It is nice to work with people that you can depend on. It is also very unusual to see that all our employees are pushing each other to meet a specific goal and having fun.

Using the stick and the carrot method to motivate employees is outdated. It is time that we work on a new generation of work environments.

An environment where we focus on autonomy and not control by letting people choose their tasks, their time, their teammate, and their way of doing the job. A place that encouraged people to accomplish their best work.

Show your employees that you are there for them. Recognize their milestones and reward them for a job well done. Always emphasize what they contribute to your organization.

It is also crucial that your cleaners and subordinates know that you trust and depend on them.

Confidence can get them through. Encourage your employees to have a life-work balance. Give them paid time off to relax and recharge.

Always remember that a successful company is the fruit of successful and happy individuals who work tirelessly to achieve the common goal that you set for your business. The quality of your cleaner’s job will become the face of your business.

Financial Aspects of the Business

This is the usual gauge of how successful the business is. Cash flow determines the ability of your business to grow. Do you have a credit line, or are you purchasing your supplies in cash? Can you afford wages? Are you covered with insurance?

Tips on How to Be Financially Stable

• • Do not do cheap labour. Some business owners are already trapped in thinking that offering cheap labour will give them the number of customers that they desire. You pretty much know what’s the fair price for a cleaning service so why offer something less than what the market is offering? Cheap labour usually constitutes shortcut jobs and unsecured workers. Underselling your service is a bad practice that will make them fall from your business.
  • Do not take every cleaning opportunity that comes along your way. Choose a niche on which you would like to focus and be an expert on it. After all, taking every opportunity is really not a good idea because you have to train people on how to do almost all kinds of cleaning and you need to purchase equipment and cleaning materials for all types of cleaning too.
  • Choose a reliable supplier. Purchase all of the things that you need in one store as much as possible. Build a relationship with the supplier so that you can apply for credit in the long run.
  • Understand how the economy works and level the cost of your service with that movement. Always consider the price of petrol and the cost to operate your business when bidding for a cleaning job.
  • Always check your labour cost as this is the most expensive part of your business costing. Make sure that your labour cost is parallel with your revenue. If you are paying for so much workforce and your sales are dropping, you need to study and find out why as soon as possible.

Invest in modern marketing. Make an online presence since marketing traffic is now online. Take time to read or study or hire someone who is an expert in this field to level up your game.

• Get insurance. Accidents can happen anytime, and you do not want your company to be caught up with something you are not ready for. Damages may be extremely expensive, and you do not want this cash to be coming out of your company’s revenue. Insurance is a good investment. It will also give you tremendous peace of mind.

In this post, I am going to show you the 8 actionable commercial cleaning tips (That Works Great). Keep reading.

Clean Group always loves sharing commercial cleaning tips and secrets that had helped us build this company and of course, clean better.

Clean Group has been in business for more than a decade and we take professional commercial cleaners services pretty seriously. We also want to teach you guys how to clean like a pro.

Over the years, we have researched, studied, and practised. We have learned a lot from other people and of course, we have trained hundreds of people and taught them how to become professional commercial cleaners.

The 8 Most Important Commercial Cleaning Tips You Need to Know

In this blog, we will share with you our actionable commercial cleaning tips. 

Tips 1. Cleaning from Top to Bottom

The first commercial cleaning tip is cleaning from top to bottom and from left to right. You will do this simultaneously. When we first started cleaning, we were going all over the place.

With this practice, we were not able to do the cleaning done and we were spending so much more time and were forgetting things, it was kind of ludicrous.

When we learned about this top to bottom, left to the right business and we started to implement it, we really noticed a change. If you do not clean this way now, you should totally give it a try because it is really easy to do.

When we say clean top to bottom, the reason we suggest that is because dust and dirt fall from the top to the bottom.

When you are wiping something, obviously you will be going to have dirt falls from top to bottom.

• In the kitchen, we make sure that the commercial cleaning checklist will show wiping the kitchen cupboard first before cleaning the counter. You will not like to clean the surface twice if you this the other way around.
• When our professional cleaners attend to the office, we advise them to always clean and wipe the floor because we know that they will attend to the floor last.

Tips 2. Cleaning from Left to Right

Now when it comes to working your way from left to right or right to left, we ask our professional commercial cleaner to pick which direction do they want to do as long as they will be consistent with it.

Once you have this in place, you can rest assured that your cleaner will not miss a spot. We will know every corner, every section of the room is going to be cleaned because Clean Group professional commercial cleaners work in this consistent manner. With this, you can promise efficient and effective work for your customers.

Tips 3. Prepare All the Things That You Need Before You Clean

When we first started this commercial cleaning company, we regret to follow this information and we just proceeded to run back and forth from the custodial cabinet every time we forgot something that was needed for the cleaning.

Even if we have our best interests in mind to have the cleaning done as best and as fast as possible because we want to move on to the next client, it never really worked that way.

We decided to implement a rule of thumb that all our professional cleaners need to bring all the possible tools and chemicals that they need to complete a certain task.

It is best to have a cleaning caddy and position the caddy in the middle of the room or surface that you are about to clean. This will ensure that you do not need to run back and forth. It is a big waste of time. It is always a good practice to time yourself and it made a big difference.

The next time that you are scheduled to clean a particular room, get all the products and tools that you need before you get to your cleaning.

Tips 4. Read Instructions and Manuals Before Cleaning

Before we started Clean Group, we had watched tons of cleaning commercials about cleaning products and tools. Pro-tip that you need to share with your professional commercial cleaner is to read the instructions or manuals before using a tool or cleaner.

Product efficacy depends on how long you let it dwell on the surface that you are cleaning. It needs to sit for some period of time. This has two main effects:

• The first one is that the product will clean something and it needs time to do its work. You can’t just dump a cleaning solution to a surface and rinse it off right away expecting that it will show the result that you wanted. It needs to sit. Spray it on a surface, let it sit, the product will then be able to do its thing, then you can wipe it off and get the best result. The same principle applies to green cleaning chemicals.
• The second reason why it is important for professional commercial cleaners to let the product dwell is these products have their own disinfectants. The product will need between 5 or 10 minutes to actually kill that bacteria. So once you are using the product, apply it, let it sit there for a few minutes, then wipe it off that way you are getting the clean that you want and the disinfecting that you need.

Tips 5. Start with the Safest, Most Gentle Product

Only work your way up only if you need to. This is especially prudent for professional cleaners with asthma or allergies. We find a lot of people who will just go and clean their toilet with whatever products they can grab or the most powerful product just to clean whatever it is that they meant to clean that they think is too dirty.

Offices are less dirty than how you think it is. Gentle products can often accomplish a lot of cleaning so you do not need such a strong product.

However, if you are in a situation where let us say you have a really greasy surface or rings on the toilet, in that case, you do want to use the stronger, more powerful product but in most cases, the gentle or environmental friendly chemicals that we talked about are really efficient and safe for you to use to get that cleaning done.

Tips 6. Eye-Level Test

When you have a commercial cleaning company, you will always have this defining moment where little things happened to you that will forever affect the future of the people that work for you. Implement the eye-level test.

That means crouching down to eye level of the surface that you have just cleaned to have a glance at it and to see if there’s anything that pops out of you.

When we train our professional commercial cleaners, we always tell them that this is the eye-level test, I want you to go to your individual work and I want you to crouch down and have a look at it on an eye level. When you come up and look at something straight down, you will not really see what is underneath.

Tips 7. the S Pattern

Commercial cleaning jobs today follow the S Pattern. This pattern is pretty famous in the world of commercial cleaning. The S pattern is really an interesting thing.

When we were not yet considered professional in this cleaning industry, we used to wipe in whatever motion that we please. We thought that that was how it was meant to be done.

When you clean a surface in a circular motion, you are literally wiping the dirt all over to the surface. Circular motion will guarantee marks and streaks and at the end of the day, you will require to work harder than you need to because you are not getting the results that you desire.

When you use the S pattern, you will start at the top right-hand corner of a surface, you will swipe all the way to the left and then zig-zag your way down.

It will change the way that you clean because you will get less to zero streaks with half the effort that you put in if you will do it in the wrong way. The next time you clean, instead of breaking up the soiled surface with a circular wiping motion, try the S pattern and watch how quickly and more effectively were you able to complete the task.

If you also need to dust a ceiling fan or light fixtures, ask your cleaning company to provide you with a bendable duster. These dusters are so helpful and so handy because they will let you do your dusting in a quick and easy way. They are also washing machine safe.

Also, rather than purchasing a lot of cleaning tool that sometimes does not work, simply take a mop pole and a sock, flip it inside and out and tie it with an elastic band, with this, you can begin removing the cobwebs that piled up from the edges of the room like you are using a microfibre cloth.

You can also use a flathead mop or a sweeper and take a microfibre cloth. You can use this to wipe your walls clean from marks and dust.

Just go in an up and down motion and dust the office wall in an easy, most inexpensive way. For exhaust fans, just see it is already covered in dust. Just take your regular vacuum machine, put on a brush attachment, and vacuum your way to getting rid of dust and cobwebs from the exhaust fan.

A lot of people are also curious about how we keep the baseboards clean. This requires manual labor if you are the type of cleaner who does not want to stoop down and clean with your hands and microfiber rags, do the same thing that we did with the mop poles and sock. With this, you can just scrub your way to the baseboards.

Tips 8. Perpendicular Pattern

The last but not least, this thing that we will discuss is something that we learned from home study and experiences many years ago. When we used to clean at the beginning, we were not quite sure how to make things look tidy. Half of cleaning especially when you are cleaning professionally is making something look tidy.

Sometimes, even you had spent more than an hour cleaning removing dust, dirt, and bacteria, the place still looks like a mess if space is scattered. The perpendicular pattern is something that will make any surface looks super tidy, clean, and pleasing to the eye.

Not only you do have a clean surface, but you also have a tidy space which will make your place super clean. The first thing you need to do is pile your items.

Pile them up or line everything up to the edge of the surface that the item is sitting on either in a parallel fashion to the edge or a perpendicular fashion. In that way, you will have these nice, clean, straight angles which are very pleasing to the eye and it looks clean.

For more actionable commercial cleaning tips, queries, or if you are looking to hire commercial cleaning Sydney. Visit us on our website and drop us a message.

Conclusion

These right here, are the professional tips that some of you do not know about.

How did you like this article?
Are the tips practical to the commercial cleaning business?
Are the tips worth sharing?

If your answer is yes to all of these questions, please feel free to spread the word by sharing this with your colleagues, staff, and friends.

Feel free to voice out your opinions, suggestions, and your own commercial cleaning tips by leaving a comment below.

 

In this post, I am going to show you the techniques on getting more leads for commercial cleaning businesses by Clean Group in Sydney. Keep reading.

This article is for both residential and commercial cleaning business owners. I am writing this for an in-depth large Sydney commercial cleaning account. The good news is, if you are doing a residential cleaning business, this information all works amazingly well, you just may not have to go as deep as we are going to go. Take it all down, understand it all.

If you are one of the office cleaning business owners out there that is tired of going on to 20 bids, during the bidding process, the leads may be very responsive and you already get to this notion that you can potentially close the deal but when you call them back the following week, they are no longer picking up. You will end up chasing the leads and they are playing hide and seek with you.

If you ended up with these kinds of customers, then you are in the right spot. Some leads will straight away sign the contract and they will ask you to bring your price down as low as you can go, you can say that you are still on the right track.

There are some weeks when leads piled up and some weeks, there are no good leads at all.

Some leads say they will think it through, they have to do this and that, have to talk to their boss and the management, you are still on the right spot. These are the usual setbacks when nurturing clients and these are the issues we will unravel in this article.

There is a difference in how you will deal with someone who was referred to you than to the lead that you met in a Tradeshow, or the lead that had found you on the internet. Google search is great because they are typing in, that’s already a buying sign.

Why, because they are looking for a daily cleaning provider and will most likely hire someone for the service. The problem is, Google will not give the lead your web page, it will give the lead a thousand worth of commercial cleaners in the area that offers the same business as you do.

You got to understand the way that you are going to talk to somebody will be different in how they come to you. The goal is to get everybody up to speed so they all know you, trust you, and see you as an authority to help them in their business, not just someone who will give them a low bid.

As far as call handling for the office cleaning business, most often than not, your salesperson tends to talk a lot on the phone and it kinda gives the customer overloaded information about the cleaning business that you run.

All you do is talk about how great your business is and you already neglect to listen to the underlying statement of your lead. To tell you honestly, your customer does not care. Your customer only cares about why they need you in the first place. They called you because they need a Sydney office cleaner.

They want to know how you can help them. Ask questions and listen to what your customer is saying. This is one of the reasons why your customers will love you. Time your conversation with your lead.

The more they talk, the more information you can get from them to close that deal as you go on because you will understand their needs more.

The second mistake is as soon as a lead calls in, the person on the other line tends to invite them or have them come out for an onsite visit. With this in mind, the sales personnel tend to bombard the lead with so many questions with the goal of having the visit happen at the end of the conversation.

The goal should not be to get an appointment. The goal is to qualify or disqualify the lead. useful tips you might take to get the most out of the cleaning company you hire. You are too busy to qualify yourself as the best cleaner out there.

You should also have some time to qualify if the customer is a perfect fit for your commercial cleaning business. This will also save time and effort for those sales manager who goes out to meet with the lead because they will not meet the leads that will at least minimum requirement that your business sets.

Now that you understand the need for your lead and how likely it is that they will hire you as their commercial cleaner, it is also very important for you to set ground rules.

It is best that your lead agrees to meet and talk with you the moment that you go and visit the place. Do not just allow them to let you see the place and leave the premises.

Make them meet and talk to you. Get their first reaction on how likely it is that they will hire your commercial cleaning business. You can just plainly ask them the question and explain that this is just a normal practice to set the expectation of the business as well.

On the other hand, you can also tell them right away if you feel like your company is not a perfect fit for their cleaning requirement once you had surveyed the place. This will also both save you time and the lead will definitely thank you for your honesty.

Today you’re going to see how Clean Group stands out in providing excellent commercial cleaning. Let’s get started.

As the old saying says, the customer is always right. I guess this applies to all natures of business. Customers or consumers are the bloodlines of each establishment. It is important that you make them feel that you greatly value their contribution to your business no matter how big or small. Clean Group has been in business for over a decade.

I guess, our tenure is a piece of clear evidence that we provide quality work that customers come back to us over time. Customer service is a skill a few of us master. There’s a certain art in how you communicate with clients.

It should be observed with a warm, welcoming vibe that you will let your customer feels every time you communicate with them. It can be in person or in email or through the phone. You must let them feel that you are very happy with their presence.

Commercial cleaners need to have this certain charm too. Some of them will be stands out in providing excellent daily commercial cleaning services during working hours and this will expose them to dealing with customers.

Let me count the ways how Clean Group managed to be on the surface of providing nothing but seamless customer service.

Whenever you walk into a store, are you not expecting the salespeople to greet you and ask you what your needs are? That is exactly how customers would like to be treated. Office cleaning services need to put emphasis on how well they treat each and every one of their customers as if they are all VIPs.

A business should learn how to show the appreciation that this customer chooses to trust and hire them to do a certain business.

A simple thank you note that goes with the monthly service invoice will do. You can also show your appreciation every time that the customer will correspond with your email or phone calls. 

Showing how sincere you are when dealing with your customers every day will also show a great impact on your customer satisfaction score. Do not treat your customers as if their concerns are all the same.

Office cleaners should display an attitude that they are really making an effort towards meeting the expectations of their customers. 

In the commercial cleaning industry, integrity and keeping your word is also important trait. In the midst of complaints, do what you promise. If you promise to return a call, make sure that you do it.

Always remember that your work ethic is the face of your business. If you promise to send the cleaner and do something that is out of the ordinary, make sure that you will do that too. That is why sometimes, setting the right expectation is a great help. Do not over-commit.

Do not promise anything that you know is impossible to achieve as it will only backfire on you. 

Do not settle for what is acceptable. Office cleaning is a world of competition. Mediocrity is a disease that most business succumbs with. Try to out beat yourself in terms of customer service. Continuously measure your target when it comes to providing excellent customer service.

There are plenty of ways how you can gauge your customer satisfaction rate depending on the frequency that you desire. You can send emails on a quarterly basis just to ask for their feedback and opinion on how well have you been doing the job.

You can also add a value-added question like which areas they think you can improve on. Some companies even measure the factor of how likely it is that they will recommend your service to others. 

In our modern world, social media plays a vital role in businesses too. Most of the time, customers will not only spend time browsing thru social media for possible suppliers.

They also spend time reading reviews, comments, and feedback on your website or possibly, from your own social media page. Clean Group helps stand out in providing excellent commercial cleaning businesses advertise and market their services thru Facebook, Twitter, LinkedIn, etc.

You can never avoid a customer from leaving a negative impact on your page which your potential customers may also see. If this happens, always make sure that you are on top of your game.

Address the complaints right away and do not let a day pass by without talking to that customer who left a bad review on your site. Make this an opportunity to improve your communication ability and how well will you be able to contain the situation.

On the other side of the coin, when the customer is really pleased and satisfied with the service that they got from you, thank them and appreciate their time and effort for leaving a nice comment on your page.

If your business is really fairing well, you can also practice giving them a small token of appreciation. These actions will secure your overall relationship with your customers.