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Commercial Cleaning Industry News, Tips, Guide and Checklist

You can read here many helpful articles related to commercial cleaning, latest cleaning news in Australia, including how to find and hire the best cleaners in your budget, how to train a commercial cleaner, why hire a cleaner over doing it yourself, cleaning tips for a specific area like supermarket, retail store, data centre, pub & restaurants, hospitals, factories, buildings, and more.

Ideas To Please Your Customers in Workplace Cleaning Business

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As business owners in the Sydney commercial cleaning business, our primary goal is to please and wow our customers. Their loyalty depends on their satisfaction. Our number one question is how to please them and make them stay with us.

This article will talk about how our company manages to be on top of this. We will share tips and best practices that will surely help you work your way through this industry.

By now, you already know that cleaning is a necessity for all types of businesses. Proprietors depend on this in making a lasting impression on their existing customers and potential clients.

If you are already in this field for so long, you already know the basic needs of your customers the same way as you had memorized the back of your hand.

Knowing that you can give something extra to your customers will make you stand out from the rest.

Ideas To Please Your Customers in Cleaning Business

As a cleaning provider, it is empowering to hear that your customers are excited to receive the service that you promised them.

The challenge is now focusing on making them stay and make them coming back for more.

Improve Your Cleaning Customer Service

We all know by now that your company’s reputation is a reflection of how you treat your customers. When faced with a complaint, it is always a good

practice to under-promise and over-deliver and not the other way around. Under-deliver resolution creates frustration for both you and your customers.

Also, who is your frontline? Who answers the phone? Is that person-friendly and welcoming? Attitude plays an integral part in this business.

You will go a long way if you know how to show kindness and willingness. These will make you ahead of your competition.

Politely Refuse People Who Want Free Cleaning Service

Not all clients are the right clients. Some of them are just fishing for free trial cleaning and will not sign up for anything regular.

Some of them have been with different cleaning contractors because they are hard to please. Remember, cleaning is a perception. What is clean for someone may not be clean for the other person.

Do not get into a deal because you are after getting many customers. If your gut feeling tells you that this customer is up to no good, listen to it. You can politely decline the offer and move on.

Use Technologies To Build Relationships With Customers

Technology makes our life more comfortable. Most traditional cleaning companies are intimidated by it.

Be familiar with helpful software that is being offered online. You can also subscribe to trial periods and see if this works for you.

There are accounting, scheduling, marketing, and much more software that can help you grow your business. Take advantage of free social media marketing.

Maximize the use of your email. Be responsive to all customers and potential customers who are reaching out to you on different social media platforms.

Give Better Suggestions for Cleaning Methods According To Requirements

Being knowledgeable about cleaning chemicals and effective cleaning techniques will make you stand out among the rest.

Plus, you will be more confident in dealing with your customers if you know the ins and outs of the business.

You can give them suggestions on the cleaning methods which are highly applicable to their requirements.

Focusing on a Specific Cleaning Niche Can Help To Grow Your Name

Same as being smart. You do not need to take on every call and every job that requires your service. Choose a niche where you will be an expert.

Do good at it and be known for that specific niche. Later on, your brand will speak of this niche.

This will save you time and effort, and by doing so, you do not have to compete with everyone in the market.

As your name grows and becomes known to the market, referrals and more potential clients will pour in.

Tell Your Customers The Benefit Of Switching To Green Cleaning

Almost everyone is taking their part in responsible cleaning by using environment-safe products. You can also use this as an edge.

You can brag about how safe your cleaning chemicals are and how your office cleaners in Sydney are using them.

Tell your customers the benefit of switching to green cleaning and stress how beneficial it will be for their employees.

Clean It Like It Is Yours

One way to get positive feedback from your customers is to treat their premises like it is your own office.

If you stick to this kind of mentality, your cleaner will not be spotted slacking off in every job.

They will have the same drive in cleaning and perform their best.

Create A Better Cleaning System and Be Systematic

As your business grows, you will be expected to hire people.

This is where it gets complicated because employees have their own set of skills and struggles.

To ensure that you are going in one direction, it is better to create a system that everyone follows.

As you start, you have to explain the system to them and make your cleaners understand the reason behind the system.

Once they are familiar with it, they will work their way to the top to achieve the same goal.

Haste Makes Waste: Don’t Get Caught, Rushing

As the old saying goes, haste makes waste. Create an effective way of scheduling the cleaning required to be completed on a particular day.

This will ensure the quality of the cleaning that you provide to the customers. No one wants to rush on cleaning only to get a complaint the following day.

Doing the job right will also save you time and effort by avoiding potential claims.

Quote A Reasonable Price To Your Cleaning Customers

Balance your pricing. Underquoting and over-quoting will never be healthy for your business.

Learn to compare your price with your competition and consider a fair amount of profit and margin that you can survive from.

You are not just quoting yourself; you also have employees to pay.

Hire Effective Employees Who Can Better Represent Your Cleaning Company 

Make sure that your Human Resources are sourcing the best candidate. A high turnover rate is one of the most significant challenges in the commercial cleaning business.

Cleaners’ commitment and dedication are often put to the test. When you came across the best candidate, value them and treat them like a family.

Do not put your company at risk by constantly changing employees. Also, run a quick background check for your employees to make sure that they are trustworthy. Your cleaners will represent you and your company.

Have An Insured Cleaning Staff To Protect From Unnecessary Expenses.

Be insured. This is one of the best ways for you to sleep soundly at night.

Accidents may happen anytime, and you do not want to get in trouble by paying out of pocket if one of your cleaners slipped or damaged a piece of expensive furniture on the premise while working.

Insurances and bonds will also help you with lost items.

Be On The Lookout For The Economy.

Most businesses are affected by the economy. Sadly, in the cleaning business, we are the first ones to be let go when the economy goes down the drain.

Not only that, but you also need to consider other economic factors when quoting for a job.

You need to think of the tax percentage that you need to pay the government back, the price of petrol, and other stuff like toilet paper and hand towels that are all required in your business.

Be Updated About Labour Cost and Other Employee-Related Issues

You should be on top of any changes that are mandated by the government. You do not want to be caught not following these.

You may subscribe to newsletters and alerts that will notify you should a change arise. It is easy to follow a specific rule if you know what to follow. Do not get blindsided.

Upgrade And Build Your Brand

As your business grows and you are earning the right amount of profit. You can start investing in other visual antics that will speak about your logo and your brand.

You may invest with vans, uniforms, business cards, and an improvement to your website and social media accounts.

Going beyond your customer’s expectations should not be a struggle for your business. It is easy if you just realize the importance of these ideas presented to you.

Do not be intimidated if you are just starting up because all companies had been there. Do not feel frustrated if you are not able to accomplish everything because everything has its proper timing.

Always remember that satisfying your customers and giving them something extra will take you a long way.

They will love you and will carry you to far places. Let us know if you agree with us. Feel free to drop a comment below and let us know how you feel about this article.

You can also share your own experience in going above and beyond your customer’s expectations.

 

What is Commercial Cleaning? (Commercial Cleaning Explained)

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Commercial spaces are the first thing people notice when they come into your establishment. The offices, cabins, and desks are the face of your company. Thus, it is crucial for business houses to keep their establishment clean.

Just like a person’s true personality is determined by his shoes, the work and the reputation of a workplace are also determined by the clean environment it maintains. Customers, visitors, and employees prefer a clean office and that’s why business houses always seem ready to spend money on keeping their workplace spotless and hygienic in order to attract prospective clients.

However, maintaining a clean and hygienic environment at commercial places is not an easy task, and that’s where the Commercial Cleaning or Cleaning Service providers come into action. Want to know about What is Commercial Cleaning?

In this article, we are engraving every single detail of Melbourne Commercial Cleaning, including, methods, cost, scope, and benefits, etc. so Stay with us until the end of this article and get all your questions answered. Let’s start with “What is Commercial Cleaning?” first.

What is a Commercial Cleaning?

Cleaning of Commercial Properties such as warehouses, office buildings, medical facilities, restaurants, hotels, movie theatres, clubs, entertainment centres, and malls, etc. is known as commercial cleaning. This type of cleaning is essential if you want to promote a neat, clean, and hygienic work environment. Commercial cleaning refers to professionally cleaning commercial and industrial properties.

A company that hires a commercial cleaner provides corporate cleaning services known as Commercial cleaning companies. So what does a commercial cleaner do, you might ask? Enlisting the services of a commercial cleaner means a variety of chemicals are used to clean effectively. They are contracted to carry out cleaning jobs on a variety of premises. Commercial cleaners can, as part of their duties, provide cleaning services by trained professional commercial cleaners tasks wise.

These commercial cleaners are well trained and experienced and also take responsibility for all the cleaning works in a business house.

Commercial cleaning service providers are contracted to uplift and maintain the visual beauty and hygienic quotient of the commercial Properties. That’s why, for commercial houses, hiring the finest cleaning services in their area is important.

commercial cleaning explained

What is the Difference Between Commercial Cleaning Vs Domestic Cleaning

As Suze Orman said, “Cleanliness is a state of purity, clarity, and precision”. It is a very important task in most scenarios. Just like other tasks It also has types, methods and different services.

Basically, the two main types of cleaning are domestic cleaning and commercial cleaning. The name is enough to tell you the basic difference, but to know more, Check this out: How different are domestic and commercial cleaning?

Coverage Area

Cleaning work that happens in the residential environment such as homes, farmhouses, etc., is known as domestic cleaning. Whereas, commercial cleaning happens in larger business areas such as offices, warehouses, etc.

Responsible for Cleaning

If the house owner has the time, then the cleaning can easily be done. Otherwise, He/she can also hire professional residential cleaners to do all the cleaning tasks for them. The cleaners working around the cl0ck.

On the other hand, cleaning at commercial places can be done by the company’s own in-house cleaners. Companies also prefer to hire commercial cleaning experts instead.

Cleaning Materials, Tools and Devices

Domestic cleaning does not actually need power tools, but since commercial cleaning takes place on a bigger scale, they require powerful cleaning tools and devices.

Just for example floor polishers, huge vacuum cleaners, and other devices are made for robust and deep cleaning in larger areas like hotels, schools, restaurants, malls, and hospitals. However, this cleaning can be done with simpler cleaning tools, because in small areas it’s more convenient to use.

Cleaning Processes

When we talk about the cleaning process, then commercial cleaning seems very different and complicated from domestic cleaning. At Commercial places, the cleaning task is divided, whereas the residential process needs to be simple and on point.

Additionally, the cleaning process also varies from business to business, for example, the process to clean the hospital will be completely different from the cleaning process for any other business like restaurants, hotels, etc.

Cleaning Standards

Business houses should adhere to the state’s health and safety standards. By doing that, they don’t only keep their business afloat, but also ensure the safety and security of their employees and clients. Just opposite to commercial cleaning, homeowners set their own cleaning standards, which makes it much simpler and easier.Professional Commercial cleaners

The Benefits of Commercial Cleaning In Corporate

There are many advantages of hiring an expert office or commercial cleaning firm like Clean Group that provide all the office cleaning services at very affordable costs, and once you experience all the benefits of commercial cleaning, you’ll be wondering why you haven’t hired it sooner.

If a business/ commercial house fails to provide a workplace that is immaculate and free from all germs causing diseases, it can cause a bad impact on the work environment, the efficiency of employees and also on their health. Here are more benefits of commercial cleaning.

Creates a Healthy Work Environment

Hygienic workplaces avoid pest problems and also ward off dust, germs, and allergens. Regular expert cleaning builds a healthy environment which not only keeps employees healthy but also helps them to do their best work.

Saves Time

Hiring a commercial cleaning will save a lot of time in your office because your busy office staff doesn’t have time to worry about cleanliness. Additionally, If someone will have a responsibility to keep the place spotless, then the owner and employees can focus on other important things and work.

Creates a Motivating Atmosphere

Surroundings influence our mood, concentration, creativity, and enthusiasm. In a clean work environment, employees will perform their duties effortlessly. It also helps to avoid disturbance during work hours. Additionally, when the employees will be focused on the work, then things will get done more quickly and thoroughly so the business will thrive!

Makes a great impression

Your workspace reflects your overall image, a Clean and well-arranged office can create a great impression on the customer’s mind. The Hygienic environment also influences people to keep you on priority and it can also keep you apart from all the rest.

Thus, in this era, full of competition you need to be careful about how clients perceive you. And a dedicated professional commercial cleaning will make everything checked for you.

Saves extra expenses

Their knowledge, methods, and different types of cleaning tools can save some extra penny. The way of cleaning depends on the item which needs to be cleaned, thus, if a normal person cleans everything with the same methods then some of the items can lose their shine and worth and even inappropriate chemicals can cause damage also.

Thus, it becomes important to hire professional commercial cleaning to take care of everything which includes appliances, tiles, glass, decorative items, etc.

These are just a few notable benefits of commercial cleaning jobs, there are many more benefits. Now, after providing answers to What is Commercial Cleaning and its importance, let’s take a look at what it actually does.

Commercial Cleaning training

What does Commercial Cleaning include?

Before hiring a cleaning service provider, it is a wise step to know what type of service to expect and during the discussion put your specific wishes and requirements with them. Commercial services can be actually divided into two parts – regular cleaning and deep cleaning.

Regular Commercial Cleaning

Generally, In regular cleaning, the responsibilities of a commercial cleaner are:

  • Sweeping and mopping the floors
  • Garbage Clearing away
  • Furniture Dusting
  • Cleaning the toilets
  • Restocking towels and toilet paper rolls
  • Cleaning the windows
  • Vacuuming and cleaning the carpets
  • Emptying trash cans
  • Replace liners
  • Sweeping/ mopping hard floors

Deep Commercial Cleaning

Similar to offices, every cleaning service provider and their services can be different but usual commercial cleaning consists of the following:

  • Dusting all vents and light fixtures
  • Clean and Vacuum all blinds, window sills, drapes, tracks, etc.
  • Dust all walls, baseboards, doors and clean all light switches and doorknobs
  • Move all furniture and thoroughly vacuum all carpets or scrub all floors
  • Clean all baseboards behind furniture that is usually not cleaned on a regular basis
  • Dust and wipe down all surface
  • Clean and sanitize all computer mouse, keyboards and screens
  • If there is a kitchen in the office then, Clean all kitchen cabinets, appliances, refrigerators, etc.
  • Clean all restroom walls, toilets, urinals, sinks, etc.
  • Do a machine scrub on restroom floors
  • Redo the caulk around the toilets and sinks
  • Graffiti Removal
  • Upholstery Cleaning

Other services that should be requested for a deep cleaning should be:

  • Window Cleaning, Carpet Cleaning
  • High Ceiling Dusting (in the case of a warehouse)

Strip and Wax

As we said earlier, the cleaning services can vary from company to company, so before closing a deal must check the list of the services your commercial cleaning service provider is providing. Additionally, You can also ask your commercial cleaning provider to create a Cleaning schedule for your commercial place.

Most professional cleaners also arrive equipped with all the necessary cleaning equipment and products, thus it also saves time and money.

Actionable Commercial Cleaning Methods with Example

Commercial cleaning services use different types of methods to ensure maximum cleanliness and spotless premises. All the known cleaning procedures can be easily divided into two broad categories; dry and wet methods.

In the wet method water and steam in liquid forms are used to clean the area and surface. Whereas in the dry methods cleaning with dry tools, and the solution takes place. Examples of both methods are engraved below.

Rotowash

Rotowash is used in carpet and escalator cleaning. In this method floor cleaning machines are used, it has rotating brushes, that work efficiently to lift off the dust, dirt and other particles in the carpet or escalator.

It also consists of a vacuum process to suck up all the lifted off dirt, dust, and particles. Cleaning solutions are also used in this process for better cleaning.

Truck-mounted steam cleaner

Through this cleaning method carpets and furniture are cleaned. In this method the surfaces that need to be cleaned are first vacuumed, then chemicals, water pressure, and suction are introduced to remove all dirt, dust, and particles from the surfaces.

Deep extraction

This method is best for carpet and fabric cleaning, In this method cleaning agents and conditioners, are directly sprayed to the surface, then everything is then vacuumed back through suction. This method is also effective in cleaning hard to reach crevices and corners.

Steam cleaning

As the name suggests, this method uses high-temperature steam to remove oil and dirt from the surfaces. In the same process, vacuuming is introduced to suck up the resulting residue. In this method, no chemical is used so this is a very environmentally friendly cleaning method.

Encapsulation

This method comes into dry-commercial cleaning methods. In this method, a deep-cleaning compound spreads over the carpet, this compound dissolves into the rug, absorbs dust and dirt before crystallizing, and then this method is carried out by a counter-rotating machine, with the residue being vacuumed immediately after.

Floor maintenance

Floor Maintenance includes cleaning and maintaining tiled floors, to strip grime and stubborn stains from these surfaces some machines are used. These machines are responsible for doing the scrubbing, buffing, and polishing the flooring. It involves dust mop methods, stain removal, wet mopping, carpet spotter stain removal, and carpet vacuuming.

Germicidal disinfecting wipes

Most companies use germicidal disinfecting wipes, that are used to clean electronics appliances such as monitors, telephones, calculators, computer keyboards, etc. This process ensures a germ-free environment in the workplace.

The above methods are just some of the methods that are very common in commercial cleaning. The cleaning provider chooses the method as per the requirement and area.

Type Of Cleaning And Methods The Commercial Cleaning Equipment

Just like the type of cleaning and methods the commercial cleaning equipment can be also categorized into two types.

1. Manual Equipment

Manual commercial cleaning equipment is dependent on the task and the energy of the commercial cleaner. It takes maximum effort and also consumes a lot of time, but it is the traditional way of cleaning.

Microfiber Cloth

Microfiber cloth is the best tool to wipe down surfaces, whether it the desk, electronic devices, glass and decorative items in rooms, bathrooms, and common areas. These cleaning cloths can be washed up to 500 times and due to the softness, they shouldn’t scratch surfaces.

Abrasives

The use of Abrasives can cause scratches because these are made of grit papers that can be used to clean wood or metal surfaces. These are used for hard and deep cleaning.

Brushes

Brushes are versatile cleaning tools, these come in different shapes, sizes, and hardness such as hard floor brush, soft floor brush, toilet brush, flue brush, broom, scrubbing brush, feather brush, hand brush, etc. These brushes are used to eradicate superficial or ingrained grimes depending on nature.

Brooms

Brooms also come in different sizes, shapes, and they can be used to clean hard surfaces for a quick dust-up of dirt or hairs. It can be easily found in homes and offices. Brooms are the most basic cleaning tools.

2. Mechanical Equipment

When the Manual equipment fails to clean the area or the area is really wide to clean, then the mechanical equipment comes into action. It needs electricity or a battery to operate. These mechanical cleaning tools will speed up cleaning time and efficiency and also ease labour. Some of the examples of Mechanical equipment are listed below.

Vacuum Cleaner

It is a very common cleaning machine. It can clean any kind of floor or upholstery surface, it is also easy to operate. Vacuum cleaners efficiently suck up all the dust, dirt and other particles.

Polishing Machine

The polishing machine actually restores the lost shine of your floor. Luckily it comes in different sizes so they can be used to cover all the areas.

Floor Scrubber

Floor scrubber is a very versatile cleaning machine, it can clean ALL types of floors in a single pass. It is used to wash, scrub and dry tiles, carpets, hard floors, safety mats, industrial floors, etc.

Steam Vapor Machine

A steam vapour machine will provide you with a visual and sanitized clean. Steam at this high temperature is ideal for removing bacteria from bathrooms, removing caked-on grease and fats in kitchens and killing bed bugs.

Above all doesn’t actually need harmful chemicals in cleaning. Other than cleaning, using the above machinery is a great way to safeguard your commercial place against allergic reactions and poor air quality.

What You Can Expect From Clean Group’s Cleaners Team

 What is a Commercial Cleaning Contract And How It Works?

A commercial cleaning contract is short of agreement between two or more parties it consists of all the terms of services that will be provided by one party to the other. This agreement also strictly denotes tasks, time and payment details and also enforce people to maintain a good relationship with each other.

  • A regular Commercial cleaning agreement includes:
  • Regularity (One time or on schedule) of the cleaning service
  • Who provides the commercial own equipment
  • Time and location for commercial cleaning services to be provided
  • Payment schedule, Mode, and amount
  • Contact information from all the parties
  • Ensure Safety of the premises during and after the cleaning

The agreement protects both parties from any professional argument also makes them eligible to take appropriate action according to LAW. A commercial cleaning contract has several key benefits such as:

  • Standardization of client management
  • Managing expectations for both parties
  • Creation of binding professional relationships
  • Defining obligations of the client

Make sure to take care of all the terms and conditions and go through the complete agreement before signing it. The agreement also consists of an office cleaning checklist, which checks the elements of the checklist below.

Daily, One-Time and Regular Commercial Cleaning Checklist

A detailed standard cleaning checklist outline the service a commercial cleaning company will deliver to the client. Basic Elements in Commercial Cleaning Checklist will be like the following. However, the tasks can vary according to the type of cleaning service (regular, one time, one time). So make sure to go through the complete checklist.

Checklist Items for Daily/ One-time/ Regular Commercial Cleaning

Bathrooms and toilets cleaning

  • Clean mirror, edges in the bathroom, and countertop
  • Clean and disinfect all bathrooms, inside and outside of the toilets
  • Disinfect all sinks
  • Sweep and mop bathroom floors
  • Wipe paper towel dispenser, wipe doors, wipe door handle inside and outside
  • Clean all light switches
  • Window cleaning

At general location

  • Clean, sweep and mop all general locations
  • Dust accessible baseboards, window sills, and other flat surfaces
  • Vacuum carpet runner
  • Clean light switches, door handles, and doors
  • Clean urn on the porch
  • The clean drinking water system in the office
  • Clean glass doors, all windows and window sills

At the working area

  • Wipe and disinfect work desks, computers, printers, and file cabinets
  • Sweep and Vacuum all cabins
  • Vacuum door runner
  • Dust accessible baseboards, window sills, and other flat surfaces
  • Wipe and disinfect bookshelves, a storage section, etc.
  • Clean and disinfect the kitchen area
  • Clean and disinfect the refrigerator
  • Sweep and mop the floor

Kitchen Cleaning

Different cleaning procedures are required for different parts of your kitchen. As a general rule, areas and appliances that are used most frequently during everyday cooking and food preparation should also be cleaned the most often, and those that come into direct contact with food will need extra attention. In this section, we’ll give you a rough idea of how often each area and appliance should be cleaned, so you know what you should be doing and when. Clean, well-maintained washing facilities should be available on site.

How Much Does a Commercial Cleaning Company Charge?

Price isn’t a good indication of the quality of the cleaning service you will receive. It’s also difficult to provide an average cost for commercial cleaning in Sydney because the price depends on various different factors.

It also varies from company to company and service to service. The most preferred and common pricing method is by charging per hour.

Meanwhile, hourly rates also depend on the following five things:

  • Types of machine/tools/chemical needed
  • Experience and reputation of the Company
  • Tax
  • Insurance cover
  • Trial period

We would like to mention one more time that the cost depends on various things, so make sure to do quick research before taking risks.

Is Commercial Cleaning Profitable?

In this fast-moving world. Everyone needs their home and office cleaned, that’s why compared to some other businesses, the cash flow in a cleaning business is excellent. If you are starting a commercial cleaning company, you can manage it very easily.

You just need some good commercial cleaners, well-rated cleaning products, and management skills. People will connect with you automatically because no one wants to make their hands dirty.

It is also a profitable business because there is always a door open to widening the service area. You can easily scale and boost the business. By providing good and quality services you will see your client list grow. In short, a commercial cleaning business is a marvellous way to make money.

The most important advantage of hiring trained commercial cleaners and experienced cleaning service providers is the best description of commercial cleaning services. You will get a precise idea of the cleaning tasks and what each of the service providers does. It is important that the description of the commercial cleaning services must be free from all grammatical errors. A badly written or poorly interpreted commercial cleaning service description can create unnecessary problems.

Hiring professional cleaning companies like us in the cleaning industry, Clean Group can significantly improve the appearance of your business premises as well as the cleanliness of your office and most businesses. The reason for this is that our cleaners use advanced techniques and cleaning machinery to clean commercial premises efficiently and effectively. Our commercial cleaner or cleaners are well trained to use modern apparatus and they are well-trained cleaners to carry out various types of cleaning processes. Deep cleans or general cleaning is a must. The cleaning company should be able to provide the latest cleaning solutions to tackle the requirements of every client.

Professional commercial cleaning companies are capable of carrying out tasks like window cleaning, office cleaning, carpet cleaning, and the likes. These companies provide services in areas where you do not want to tackle these activities yourself. When hiring well trained and experienced professional commercial cleaning company, you can leave the entire task in their hands. They are well trained to perform various tasks and they know how to complete them properly and efficiently. They will ensure that your office building is cleaned thoroughly and maintained in a way that your customers will feel at ease and comfortable. Commercial cleaning professionals provide effective solutions to problems.

If you think about the benefits of hiring professional cleaning services, there are many. The most important benefit is that they ensure that the building remains clean, safe and clutter-free. They are also equipped with the necessary tools to tackle any cleaning task. This means that your office building will be free from dust, mould, bugs, pollens, dust and other indoor air contaminants.

Another advantage is that professional cleaning services reduce your utility bills. Cleaning and maintaining the building can cost thousands of dollars if not done correctly. You will need commercial cleaning services to remove molds, algae, fungi, termites and other indoor air contaminants. By hiring professionals, you do not have to spend all of this money. You will just have to pay the bill for the cleaning services and they will take care of the rest. However, if you do it yourself, you will have to spend countless hours scrubbing and disinfecting the building.

The last big benefit that you get from hiring a professional one is that they will make your building look great. Professional cleaning companies are capable of doing different types of cleaning and maintenance, especially in your office space. Whether you need indoor cleaning or outdoor cleaning, they have it all. They use special intruments for high traffic areas like the lobby and waiting areas of the building. Moreover, they keep the building interior neat and clean.

Commercial cleaning companies can also handle suspended ceilings, internal walls or partition walls and high touch surfaces, provide other services aside from what was just mentioned above. Some offer renovation and design services to make your commercial space look brand new. Some also offer window washing, carpet cleaning and minor cleaning. There are a lot of companies that are offering these different cleaning services and you have to choose which one to hire from. Just be sure that they are reputable and reliable to make your investment worth it.

There are several benefits that you can get from this service. These benefits include time and money saved, easier maintenance, and an overall better appearance in your business premises. In addition to these benefits, there are many more benefits. It is always best to hire a reputable company instead of doing it yourself. This way, you can be sure that your business will run smoothly and effectively.

Here we have explained commercial cleaning in simple plain English. If we missed something in this protracted article, please let us know.

For a client or business house, it is important to hire a reliable commercial company that is able to take all the responsibilities and also keeps your property clean and spotless. Commercial cleaning is different to janitorial services include small and everyday cleaning tasks while commercial cleaning involves bigger jobs.

Clean Group is a leading commercial cleaning company in Sydney NSW, that has all the resources to ensure cleanliness at your workplace and also safeguards it against allergic reactions and poor air quality. Get a great clean office environment today and move toward a bright future, stress-free. Happy Cleaning!

You Didn’t Clean That Well – How To Deal with Workplace Cleaning Customer Complaints

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No matter how thorough your Sydney commercial cleaners are, there will come a time when you will get a complaint from a customer. The fact is, cleaning is a perception. One may find a space clean when the other completely disagrees with it. In the professional commercial cleaning business, responding to a cleaning customer complaint plays a vital role in a company’s success.

Your business needs to have a strong foundation and system on how you will handle cleaning customer complaints and issues that may arise. These challenges need to be handled promptly and effectively.

This article will share how we work our way through these types of things and how are we able to succeed with them. We hope to impart our knowledge to help you grow your commercial cleaning business.

Things You Need To Do When Facing Complaints

Listen Attentively

Do not jump into judgment. Listen to whatever it is that the cleaning customer says. In listening, you will have a full grasp of understanding of what is going on and where the complaint is coming from. Do not interrupt and let the other person speak their mind out.

Never question the validity of the claim because you will put your relationship with your customer at risk. Give your feedback only when you had fully understood the whole situation.

Check Your Understanding

Once your customer is through with what he is telling you, paraphrase the issue in a way you understood it. This will gauge if you fully understood what has been conveyed to you. Solving the problem back to your cleaning customer will also ensure that you are on the right track. Identifying the issue will ensure proper resolution.

Empathize

Make your cleaning customers feel that you understand that their feeling is valid without compromising your employee or putting the blame on someone else. Be neutral but be sincere when you empathize. In general, most irate customers diffuse anger once they see a display of strong assurance.

Respond Promptly

Make the turnaround time for each cleaning customer’s complaint reasonable. Do not make your customers wait. Never let them do a follow-up for the same claim. This will make them feel unimportant.

When a complaint is thrown at you, acknowledge it right away and assure that this will be looked into. Once the investigation is done, submit a written report or call the customer about the resolution.

Tips in Turning Complaints To Positive Learning Opportunity

Criticism helps grow your business. Each criticism has to be taken constructively to get the best benefit out of it. As a business owner, you cannot be hands-on with every complaint that will come along your way. You can hire a dedicated staff that will take care of the customer’s Cleaning issues and complaints.

Emotion plays a big part in handling complaints. This is also the reason why customer cleaning service jobs are sometimes exhausting. People tend to deliver negative feedback in many ways.

Some people can be diplomatic, but some can be insensitive. Here are helpful tips on how will you convert complaints into a positive customer experience.

Do not take the complaint personally

Always separate your emotions from the complaints. Do not look at the customer as if they are attacking you personally, regardless if they have been rude on the phone. Some people cannot express themselves easily.

Maybe your customer’s only way of expressing dissatisfaction is by shouting or cursing. Give your customers some time to vent out and listen attentively. Do not apply selective listening, as this will affect your decision-making.

Listen Attentively and Validate the Issue

No business is perfect. With this, you need to understand that you and your employees can make mistakes. As the person in the front line of customer service, do not get yourself overwhelmed with the negative emotions that you are getting from the one who is complaining.

Always listen with an open mind and do not be influenced by all the unnecessary emotions being displayed. Filter out the feeling so that you can magnify the complaint.

Know Your Customer

Close your eyes as you listen. You already talked with this customer in the past. Is this person in charge? Is he or she in the position to forward or nudge a complaint? Does he or she see the area where the complaint originated? Your customer is not well versed in cleaning as you are. Most of the time, they do not know what process you use. All they know is that it is dirty.

Ask Probing Questions

Cleaning is a perception. When your customers call in to say that their office is dirty, ask them how they say it is dirty. Ask which section or area was missed. Make them describe to you what dirty looks like. By asking questions, you will understand what took place. You will also know if this is a valid complaint or not.

Offer Solution

After identifying the challenge, make sure to offer a way to remediate the situation. Do not let a complaint go unattended. This will leave a negative impression on your customers. Offer the best possible solution and do it promptly.

An excellent customer service personnel will always think out of the box in offering solutions. Do not be afraid or get intimidated when using your creativity in solving the issue.

Let Your Cleaner Know About the Issue

Make sure that your in-charged cleaner is aware of the situation. Awareness will prevent future issues and constant challenges. We always have this tendency to be defensive and protect the image of our company.

For cleaners’ welfare, we must make them aware of the situation regardless if it is good or bad because their morale strongly depends on the quality of their work.

Do not Harbor the Negative Feelings

Again, the customer service job is very challenging because 70% of the time, you will be dealing with unhappy customers. Always set aside your feelings and do not take it as a personal attack on your end. At the end of the day, your job is to give them the best positive customer experience possible.

Suggestions on How Your Customer Service Staff Handle Customer Complaints

We all know that your Customer Service Staff filters and handles all the stress that is handed down to them by unsatisfied customers. As the owner of the cleaning business, you have to equip your employees with the necessary training. You should set their expectations straight so that they can manage their stress effectively.

Managing an angry customer is not an easy task. You can have your customer service staff apply the following approaches in dealing with customers’ issues.

Visit the customer and have them show you the area where the complaint came from. This is very basic, as a person in charge of customer service, you need to know where the complaint came from.

How else can it be more precise apart from seeing it yourself? A quick call with the customer and telling them that you will go for a visit will pose confidence. Your customer will feel valued because you are interested to see the actual problem.

Once you have seen the area that needs improvement, you can simply take care of it right there and then or you can show the cleaning team later part of the day. It will be easy for you to demonstrate how to fix the issue because you already know where to point your team at.

Avoid the issue of miscommunication

As much as possible, the challenge should not come from miscommunication because this may imply unprofessionalism. Eliminate this issue by talking to the customer directly. Do not be intimidated in asking questions. Maintaining excellent communication with your customers will make your life easier.

Do not be afraid of asking about underlying issues

Customers do not want to be tagged as constant complainers. Some customers are not good at expressing their complaints because they thought that you know better.

They hired you because they know that you are professional enough to handle their cleaning needs and deliver the highest quality of cleaning possible.

Asking them questions like, “Is there anything else I should know about?” breaks the conversation. This question displays authority and confidence. As soon as the customer cracked this question, you will find all the answers helpful, and you can use those insights to strengthen your relationship with them.

Take responsibility and do not play the blame game.

Missing or forgetting an area will always surface in the cleaning business. First, you need to own the mistake. Always talk to the customer as a representative of the company. Never point fingers at other departments just to save face. After all, you are just under one roof, working under one management.

If your cleaning department forgets to do a task, then your company as a whole forgets the job. Learn to admit the mistake and formulate an effective action plan.

Checklist – helpful tool

A lot of things in different areas have to be addressed in one cleaning customer cleaning schedule. Help your cleaners to remember everything that they need to address by creating a comprehensive checklist. The checklist will ensure that you are on top of the game, and it will serve as a reminder of the tasks that are lined up.

Documentation

Always file paper works that talk about cleaning customer complaints. It is easy to keep track of customers’ behaviour if we keep a comprehensive report of them. This will help us review all the challenges that we had with them and what are the resolutions given in the past.

Let us admit it, and there is no perfect customer cleaning because the definition of clean is based on each and everyone’s perception. In the cleaning customers business, complaints are part of the daily challenges. We need to understand that it is essential for us to overcome this.

We hope this article helps you in understanding and devising your strategy in handling cleaning customers’ complaints. Do not hesitate to drop your comments below if you had experienced an extraordinary demanding customer and how did you handle the situation. We would love to hear all your best practices.

What Are The Challenges That Business Cleaning Companies Face in Australia ?

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Owning a business requires hard work and dedication. All businesses face different challenges. The commercial cleaning company is not an exception to this. This article will talk about the challenges that most commercial cleaners face in their everyday. We also hope to share their best practices on how were they able to go beyond these challenges.

To start with, we will talk about the challenges in the management and marketing side of the business. Later on, we will also touch base with the real cleaning challenges that our professional cleaners deal with every day.

Management and Marketing Challenges

Most of the commercial cleaning in Australia is family-owned. It is being handed down from one generation after the next. Some of the old habits of running a business may not be applicable today. Here are some of the critical points where challenges may arise:

Marketing and Business Development

We all know that the success of a cleaning business strongly depends on a steady flow of regular customers and large accounts.

Challenges will not arise if we have a consistent good number of customers on whom our business could rely. But what happens if you do not have this? You need to expand your business by looking for potential clients.

Cleaning companies are often observed to follow the traditional marketing approach like cold calling or the use of printouts and calling cards. This right here is no longer working. It is not an effective way of advertising your company, and it can be expensive too.

Leads and potential clients are now using the internet to look for the cleaning services that they need. They do their research by looking up the websites of commercial cleaners in the area. From there, they would call and schedule a meeting.

Your commercial cleaning company should invest in social media and an excellent website to filter all these potential leads.

Hiring Process

We all know that almost everyone is qualified to have a cleaning job. You do not need to hold a particular degree or certificate to become a cleaner. You have to have a good hiring manager to deal with staff sourcing.

A good Human Resource Manager will be able to gauge the character or commitment of an applicant just by merely listening to the candidate’s answers to the interview questions.

The commercial cleaning industry faces a high rate of job turnover because of the cleaner coming and going. Some cleaners will display a lack of commitment to the job and will leave without even a month’s notice. This example scenario is one of the factors why your customer may lose confidence in your reliability.

Hiring managers will also need to ensure that proper training is given to the new hires to make them deliver their highest performance on the job. Cleaners will have always have different personalities and dedication.

That is why we need to learn how to choose and pick the most trustworthy and hardworking from all of the applicants that we will encounter along the way.

Competition

We cannot deny that competition is everywhere. Regardless of what field you choose to be in. In the cleaning business, studies show that newly established companies are even more successful than those who are already been in business for more than a decade. Why? Because the younger generation speaks the digital language.

The older generation was trapped in the traditional way of running their game. Apart from ensuring the quality of your service, you also need to step up your game by learning the new innovative way of marketing and managing your cleaners. This will bring in a tremendous sum of revenue if coupled with exquisite cleaning quality.

Wages versus ROI

We know that all commercial cleaning companies in Australia have to follow the Affordable Care Act. It involves raising the wages in some parts of the country. Some commercial cleaning companies were not able to afford it because they only have a minimal profit margin.

It pushed them to pass the increased labour cost to the customer by increasing the value of their service. Most of the companies did not react favourably and then later resulted in the cancellation.

In the cleaning industry, we need to make sure that our margin is reasonable enough to earn a living and sustain a lifestyle. We need to make sure that we do not undersell ourselves to get more clients. We need to balance the needs of our employees and our sanity.

Changing Requirements for Cleaning Materials

We all know everyone’s campaign about a greener and safer earth, right? The cleaning industry cannot escape this. Some companies will prohibit them to use chemicals that they think can be hazardous to both your cleaner and their employees.

They will have a higher demand for you to use eco-friendly tools and solutions. Quality cleaning supplies and chemicals tend to be more expensive than commercial ones. Your cleaning business should partner with the right supplier that can offer you an affordable selection of cleaning materials and supplies.

If you are lucky enough, your supplier can also give you terms with payment. You can also ask your suppliers to provide you with the Material Safety Data Sheet that you can present to your clients to prove that you are using safe chemicals.

Challenges of Quality Commercial Cleaning Services

We all know by now that commercial cleaning is far more complicated than home cleaning. Commercial cleaning involves space and equipment that need special attention.

Dusting

It is often overlooked. Most of the most neglected surfaces are keyboards, computer screens, and horizontal surfaces. Commercial cleaners will not even think about touching a desk if there is a lot of paper and clutter on it.

Dust will tend to accumulate if you will not put your attention to it. We suggest that you speak with your customers and tell them that they should keep their desks free from any clutter on the cleaning schedule so that you can give them a good wipe.

It is tricky to get rid of the dust on keyboards and computer frames. We suggest that you wipe and clean it with a microfiber cloth. This kind of cloth sucks up the dust and dirt with less effort. You can also give the keyboard a very light blow from the vacuum cleaner if you noticed food crumbs and dust accumulating at the bottom of it.

Putting the Things Back to Where It Is Placed

Customers expect us to put everything back in its original spot when we are done cleaning. This is one of the challenges that we face as a cleaner, sometimes, we concentrate too much on cleaning, and we forgot where we took the things from. We suggest that you put it back to where you took it right after you cleaned it and not clean the entire area all at once and then rearrange it.

Spider Webs

You do not want your place to look like it’s Halloween. Instruct your cleaner always to check the corners for cobwebs and get rid of them right away. Often, this gets neglected because it is at the very far corner or in a spot where you cannot see it easily.

The commercial cleaner has the right eye for this, and they are experts in maintaining offices and businesses spotless. As we all know, the cleaning business had survived the most significant economic challenges and continues to thrive on being on the surface.

Feel free to share your very own practices on how were you able to win over these challenges. Let us start a wonderful conversation that will be helpful to people who consider building their own cleaning company. Share this article if you agree with what I am saying.

How To Keep A Customer Satisfied in Business Cleaning Industries

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Keeping a good number of customers and ensuring their satisfaction and happiness is the goal of every business. We already know that cleaning is essential to many companies. Large and small scale businesses such as schools, gyms childcare centres etc choose to hire commercial cleaning companies like Childcare Cleaners Sydney and Gym Cleaners Sydney to make sure that their workplace is clean and safe for their customers and employees.

This article will share with you ideas and tips on how can you make your customers happy and satisfied with the service that you cater to them.

Customer Satisfaction and Why Is It Important in Sydney?

Let us first analyze why customer satisfaction plays a critical role in the field of the cleaning industry. If you do not care about what will your customers say about you, then you should not have started a business in the first place.

Let us all remember why you created your business. You come up with a business because you wanted to earn. You will not expect a customer to care about you if you do not care about them.

High-standard customer satisfaction will take your business to places, and it is an excellent marketing tool. It can win the client’s heart very quickly, and they will have no other choice than to hire you. Potential customers will easily recognize you if your business already earned this reputation.

Here are 5 solid reasons why you should invest in securing your customer’s satisfaction:

Revenue

Customer satisfaction yields high income, and we do not need experts to study this. It is evident that customers will always go to an office cleaning services provider that serves them well. Satisfied customers are loyal and highly likely to hire you every time their cleaning needs arise.

Apart from this, happy customers recommend you to their business partners, friends, and family members. They will not even look at your competitors. A lot of people will become familiar with your brand, and they will hire you in the future.

Keeping Loyal Customers Is Less Expensive Than Spending So Much on Marketing to Gain New Clients.

We all understand that customers in the cleaning business already invested their trust in their chosen cleaning partner. If your customers trust you and your brand, they will stay with you regardless if there are price increases along the way.

Since you have dealt with your loyal customers for a good number of years, you already know how to deal with them, and you can use that to your advantage.

You Can Lose Customers Anytime.

Customers will come and go. They will leave you the moment they feel that your service is no longer needed or essential for them to run their business. This is where communication plays an important part.

Always talk to your clients and ask for feedback and comments about the cleaning that was recently done. Value your customer’s input and use that to level up your cleaning performance. Make them feel that they are essential, and your business will not survive without them.

Win Over the Competition.

If you had aced all the basics and had given your customers more than what they expected, they will never think to hire somebody else. You had already built, and the impression that you are the best cleaning provider and they will surely not let you go.

Free Marketing

As mentioned earlier, an excellent customer service experience will take you places. Word of mouth and recommendations will surely bring you, new customers.

Now that social media is everywhere; your satisfied customers will surely share your page or even subscribe and follow you. They will easily participate in surveys that will rack up your standing on social media platforms.

5 Easy Steps to Keep Your Customers Satisfied in Sydney

Reliability

You need to show your customers that you are reliable. Display consistency in terms of the quality of your cleaning performance. You should not slack off if you do not hear anything from your customers.

Silence is as dangerous as complaints. Check with your customers from time to time if you are still meeting their expectations. Ask if there is something more you can do to improve your relationship with them.

Patience

Always show that you value your customer’s opinions and that you believe in whatever they are saying. This applies to your employees that handle complaints.

People in the customer service department need to show that they respect the customer regardless of how bad the situation is. Maintaining a neutral level of respect and patience is the key.

Sincerity

Professional cleaners are expected to have interacted with their customers. They are expected not to be casual and at the same time, not to be so uptight. A genuine personality can help build relationships with customers.

You need to gain customers’ trust for them to be more comfortable dealing with you. Later on, you will surely enjoy the benefit of this because your customers find it easy to talk to you. They can say that they are not satisfied with a job and you can take action right away.

Trusting

Do not oversell your cleaning company by saying that you can do a lot of things and it turns out that you cannot uphold whatever it is that you say. Be transparent with your customers and tell them what you can and cannot do.

Let them know if there are changes in your business, especially if it has something to do with pricing or cleaning procedures. Customers will not like it, but they will be grateful that you took the effort of notifying them and that you are truthful.

Be Innovative

It is wise to know who is your competition. By doing so, you can quickly think out of the box and do more than what they can do. Select an area of expertise in which you will build your brand on.

Most of the Sydney commercial cleaning companies that I know are knowledgeable and they are prepared to do the work with promptness and the highest quality.

Helpful Tips in Securing Customer Satisfaction in the Cleaning Industry in Sydney

There are plenty of ways and methods to use in securing customer satisfaction in the cleaning industry. If you get to know your customers more, you will find it easier to deal with them.

Communicate effectively – most commercial cleaning companies still use the traditional way of communicating. These companies are accustomed to using the telephone as the primary avenue for communication. In this modern age, we can communicate via social media. We can send text messages and emails.

These new avenues will speed up the process of communication. It is also your foremost responsibility to make yourself available at any time. Your customers should know where and how to get in touch with you should issues arise.

Be kind and respectful – as the old saying goes, respect begets respect. Be kind and courteous to everyone and not just to your customers. Be kind to your competition, colleagues, and employees. If you maintain a harmonious relationship in your company, this aura will surely radiate with every cleaner you deploy to all of your customers.

Be the face of your brand – wherever and whenever you are, always bear in mind that you carry the name of your company. Your actions speak for your company. Be mindful of your reputation as this will determine the future of your business.

Beating the Competition From Other Cleaning Companies in Sydney

It is normal to have competition in every business. Your cleaning company needs strategies on how will you set your company apart from the many competitors which offer the same services in your area.

Your revenue depends on the number of your existing customers and your potential clients. Apart from customer satisfaction, many factors will determine your brand in the cleaning business.

Customer Service

Ensuring strong customer support is a sure way of keeping customers. Now and then, complaints and dissatisfaction may happen, and your team has to be ready for it. The complaints need to be dealt with promptly.

The customer’s expectation has to be set correctly when you face a misunderstanding. Sometimes, customers will also require you to do some out of the blue jobs due to emergencies and other reasons. Make them feel special by accommodating these requests, and they will give their loyalty to you.

Price

Have a reasonable price. Do not undersell the service that you provide just to attract more customers. If you continue to do this practice, you will find yourself at odds when it’s time to pay your employees. Highlight the value of your services whenever you present a quotation to the customers.

Find Your Specialty.

The cleaning business involves a wide array of cleaning specialties. Finding your niche will give you an advantage over your competition. Be an expert in your chosen niche. Selecting your niche is a sure way of paving a solid foundation for your business.

Employees

Your employees are the face of your business. A responsible commercial cleaning company will invest in its cleaners. Extensive training and knowledge will surely equip your cleaner to do an excellent job.

Your cleaner will take pride in the results of their work, and this will then boost their morale. When they are happy, they have all the reasons to come to work.

Listen to Feedback

Customer satisfaction can be determined in many ways. Honest feedback from your loyal customers will help you improve your business. You can send a survey and gauge how your cleaners are faring and how likely it is that your customers will recommend you.

Review all the suggestions and comments that your customers give. Let them know that you value their feedback and will continually work on the betterment of your cleaning company.

Measuring your customer’s satisfaction should become your priority. The success of your commercial cleaning business highly depends on customer satisfaction. Satisfied customers and patrons will continue to hire you.

This means that your business will have steady earnings and profits. It is wise for a cleaning company to invest in customer service campaigns and programs that will meet your desired goals.

Please feel free to drop a comment below on how you think a cleaning company should handle customer satisfaction and beliefs. Do you agree with this article? Let us start a valuable conversation that will help other companies strategies a good customer-centric program.

How To Choose A Trusted Business Cleaning Company Who Has Worked With Thousands of Businesses

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Your success in business depends on how you will present your office. The cleanliness and the overall appearance of your business dictate how well are you doing in your chosen field. Customers based their impressions based on what they see.

Apart from your customers and potential clients, it is also crucial that you keep your business as clean as possible for your employees. A lot of different studies have proven that a clean and safe working environment has a positive result on your employee’s productivity.

The biggest question is, how to choose a trusted commercial cleaning company? True enough, there are a lot of cleaning companies that offer almost the same services at the same price range.

How will you make sure that you are employing the best cleaning company that will meet all of your expectations? This article will give you a rundown on how will you determine that a cleaning company is the best fit for you. When you are considering hiring a cleaner, bear the following questions in mind:

  • Is the company established and trustworthy?
  • How do they select and hire their cleaners?
  • What are the cleaning services they provide?
  • Are their cleaning practices documented?

Two Ways For Hiring A Professional Commercial Cleaner

In-house Cleaner – You may hire your cleaner just as you would with a regular employee. Your Human Resource Team can put up a post for the position and they can do the screening and hiring process.

The in-house cleaner will do the routine cleaning for you but most of the time, the in-house cleaner will not be able to cover some requirements that an outsource cleaning company does.

Outsource – Getting an outsourced cleaning company is the best way to do it. In doing so, you are sure that you are employing professionals and trained commercial cleaners. Commercial cleaning companies have pools of certified cleaners that understand your needs and are trained to do the job.

These cleaners are familiar with different cleaning approaches that will get the job done more efficiently.

What To Look For in Hiring a Professional Cleaner

Stature and Experience

It is very important that you will hire someone you can trust. Nowadays, it is very easy for you to conduct your own research to learn about a company’s reputation. You can always go online and take a look at their website. You can browse through the comments section and learn what kind of company they are.

Trust plays an important role because you are letting someone in your office who will have access to files and expensive items. You need to make sure that this person is trustworthy enough to not steal nor read anything that they can find inside your office.

Trustworthiness Can Be Measured By:

  • Asking for references – if you have nothing to hide, you can always give away references to where your potential clients can ask how your company does business.
  • A number of existing customers – a reputable company will have a good number of loyal and happy customers.
  • Year in service – ask the cleaning company how long they have been in business. There is a good reason why are they around for so long. These cleaning companies have been doing good all along and work their way up to gain such a reputation.

Screening and Training Program for Professional Cleaners

Commercial cleaning companies who want to excel in this field do their hiring process very seriously. They have an eye for trustworthy and hardworking candidates. Once the hiring process is completed, this cleaner will undergo training that will secure the quality and satisfaction of their customers.

You can always ask your candidate how they choose their employees during the hiring process.

  • Training – an excellent company provides training that will equip their cleaners to do an excellent job. These cleaners have a deep understanding of safety and professionalism.
  • Screening – to protect a potential client, a responsible cleaning company conducts background checks of each employee. This action provides additional trustworthiness for the customers.
  • Consistency – it is good to have the same cleaner every time. Having the same person to attend the cleaning of your office creates familiarity. From familiarity, trust resonates.

Know the Different Types of Services That They Cater

Before concluding to hire a commercial cleaner, find out first if they offer all of the services that your office requires. Most of the cleaning service providers do routine cleaning but you can also find cleaning services in your area that can offer both the routine cleaning and special cleaning that you may need in the future.

Regular cleaning includes:

  • Dusting
  • Collection of trash
  • Vacuuming, sweeping and mopping
  • Toilet cleaning
  • Kitchen and breakroom cleaning
  • Restocking of consumables like toilet paper, hand towels, and hand soap.

Extra cleaning covers:

  • Steam Carpet Cleaning
  • Strip and Sealing of floors
  • Steam Cleaning for Office Chairs
  • Pest Control
  • After Construction Cleaning
  • High Ceiling Cleaning
  • Internal and External glass and window cleaning

What Types of Businesses Do They Serve?

When you look at the cleaning company’s profile, you will understand that they had specialized in office cleaning when you look at their portfolio. You will also know if they are experienced in cleaning a certain type of business like school, hospitals, or retail stores.

Here are a few businesses who have a high demand for commercial cleaners:

  • Medical and Health facilities
  • Schools, Daycare Centres, and Universities
  • Office
  • Factory
  • Restaurant

You also need to figure out if you will need the cleaning services frequently or do you just need this to be done once.

Insurance and Bonds

A good way to tell if your trusted commercial cleaning company is reputable is by asking them to provide their certificate of bonds and insurance. You may also ask the commercial cleaning companies about their credentials and business licenses.

Insurance and bonds will protect your company in case the cleaner got injured or something went missing or damaged inside your premises. These documents will give you tremendous peace of mind.

Practices Green Cleaning

Most of the cleaning companies that offer commercial cleaning practice green cleaning. Green cleaning involves safe waste disposal, the use of low-energy equipment, the use of microfiber wipes, and the use of green cleaning products.

Other Important Factors That You Need To Consider in Hiring A Trusted Commercial Cleaner

Contract

Read through their Maintenance Agreement and negotiate if some of the terms will not work for you. You may also look for trusted commercial cleaning companies that are willing to be on a trial period before signing anything.

Most cleaning companies will provide a maintenance agreement that will lock you in for a period of time. Review what is on the contract and see if there are recourse that will protect you in case you are not satisfied with their services.

Price

Gather at least three quotes to compare the prices. Sales Managers will normally require a visit to look at your office. He or she will see how big the office is and will determine the price based on the requirement you will need.

Cleaning Checklist

We all know that we cannot memorize an entire job. Ask if your candidate provides a cleaning checklist for their cleaners. The list will guide and remind the cleaner on what are the things that are needed to be done at a certain schedule.

Flexibility

Apart from the things that are stipulated in their Maintenance Agreement, will the trusted commercial cleaning provider offer flexibility in case you will need someone to be with you in cases of emergency and surprise visits from clients and potential customers? Ask them if they have set a certain procedure in case you will not need a cleaner to attend on a certain schedule.

Understands the Importance of Their Job

It is good to have someone who works with you to achieve a certain goal. A good cleaner understands the value and the importance of their job in keeping your workplace clean and healthy.

Benefits of Employing The Right Cleaning Company

  • Peace of mind knowing that your space is clean and healthy.
  • You are assured that you are getting the best price possible for the requirement that you need.
  • One-stop cleaning solution
  • You know that your cleaners are all professional and know what they are doing.

So before you hire anyone, make sure that they had answered all of your questions and you also consider all of the things that I talked about in this article. In this article, we are also sharing with you a guide about facility cleaning and management to the right cleaner. Feel free to share your experience and journey in hiring the best cleaner down below and let us talk about it.

How To Hire Commercial Cleaners in Australia

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Cleanliness will determine how you function as a business. It plays a vital role in building a reputation that you want your customer to remember. The first question is, how would you know if it is right for you to hire a professional commercial cleaner. Once you are ready to decide, how will you hire one? What venues do you have to check to make sure that you will land on a reputable, reliable cleaner in your area?

In this article, we will cover the dos and don’ts of hiring a commercial cleaner in Australia. What are the key indicators that you had found the right cleaning contractor, and what are the pitfalls that you need to avoid?

When searching for the right cleaning service, keep these essential things in mind.

A busy working environment can become disorganized and messy very quickly. Fortunately, the right cleaning service can help you keep your office space and working environment clean, sanitized, and professional looking.

The right cleaning service will also provide you with a cleaning frequency schedule that works best for you.

The following are three vital tips to help you find a cleaning service that is right for you.

  • Ask the cleaning service about the supplies that they are using. When chemicals are being used, they must be safe to all individual who accesses the premise.
  • Some areas may need frequent cleaning visits than others, such as bathrooms and eating areas. Be sure to discuss all the variables ahead of time.
  • Always ask if they have online testimonials or positive reviews they could direct you to. This way, you could choose the right cleaning service.

There are a couple of ways to hire a cleaning provider that will give you quality cleaning service. You can hire or employ your in-house cleaner, or you can outsource a commercial cleaning provider. Whichever way you choose, this will ensure that your office or company stays clean within your budget.

The first objective why a business or an office hire a professional to do the cleaning is to create a lasting positive impression. Cleaning is not just applicable to homes.

Offices and commercial spaces also need focused maintenance. It is advisable to get professional help instead of relying on an in-house cleaner.

You may browse through the website for a trusted cleaning service provider in your area. The best cleaning service should use modern cleaning techniques and procedures that can make your office tidy and neat at all times.

One key factor is being customer-centric. A great cleaning provider understands that different commercial spaces can have different cleaning requirements.

Some business owners underestimate the importance of a clean workspace. An excellent cleaning company knows that a clean area has a positive impact on the productivity of the employees.

It should be best for you to hire someone certified and have high-quality standards. Someone who uses safe products to ensure a squeaky clean surface.

Key Factors to Consider in Choosing the Right Cleaning Provider

Experienced and knowledgeable cleaners

An excellent cleaning company has a systematic hiring process that creates an efficient cleaning team. All office cleaners should be trained in all cleaning processes. They should know to handle

Friendly customer support

Cleaners should be confident enough to start a conversation with the customers. We know that commercial spaces can have confidential documents which will be accessible to cleaners.

The right cleaner should know how to respect this environment and not read or touch these documents, which may contain confidential information.

100% Satisfaction

A perfect cleaning partner knows how to ensure the satisfaction of every client. This should start by using high-quality cleaning agents and products to providing the actual cleaning services. All of these services should be certified according to the industry’s standard.

Customer-Centric cleaning services

All services of your chosen cleaning provider are designed to suit the unique needs of the customer. The complete set of the offered packages should be shown on their website.

Use of superb cleaning products and industry-grade cleaning equipment and tools.

Cleaning companies should use high-quality cleaning products which are safe and effective for the tasks at hand.

Services That Are Being Offered by Commercial Cleaners in Australia

Gym Cleaning

Cleaning a gym is time-consuming and tiring. Putting extra attention to your gym’s need is an essential part of keeping the gym clean and presentable to members.

A clean gym is a sure way to invite many patrons and new customers. The process of gym cleaning would be easy if you employed the right cleaning company that knows the proper technique and skills to properly clean the equipment or take care of the cleaning services.

Gym equipment has to be clean and sanitized. An unsanitized gym can be a breeding ground for harmful germs and bacteria. The human traffic who use the gym for prolonged periods can cause the equipment to become the source of illnesses if these are not properly sanitized.

Also, bathrooms and locker rooms need to be attended to with utmost attention. The use of proper disinfectants should be observed to cease the spread of harmful germs and bacteria on the sinks, toilets, showers, floors, and other surfaces around the gym. Floor drains and showers should be looked into to make sure that there is no build-up.

Strata Cleaning

There are two considerations that you should look into when hiring a strata cleaner. The first one is the efficiency and the second one is the quality of their service. You need to be looking for a cleaning provider that can give you both.

In strata cleaning, a quality cleaning service is also time effective. You need to look for a commercial cleaner that can provide you with a sparkly clean building at the quickest time possible.

Every commercial cleaner should be specially trained for the cleaning job and will be able to handle all situations that may arise.

The cleaning process should be as stress-free as possible. Each of the cleaning staff should be reliable and friendly to ensure a smooth cleaning process from beginning to end.

Retail Store Cleaning

Shopping malls have high human traffic since they housed multiple businesses. Rubbish can pile up pretty quickly, and toilets can get messy before you know it.

It is imperative to maintain the sanitation and appearance of all the retail stores inside the shopping centre to keep the customers happy and safe. Your professional retail store cleaners should be behind your back in ensuring the best customer experience there is.

The appearance of the storefront has a significant impact on the shopper’s experience and can affect how much time and money are they willing to spend.

Since a high volume of traffic is expected, the spread of harmful bacteria is possible if the stores are not adequately attended to. Your chosen professional cleaner should know systematic, hygienic cleaning practices that will safeguard your customer’s satisfaction.

Office Cleaning

Hiring a professional office cleaner is an excellent choice in keeping your employees healthy and happy. General cleaning and maintenance can be difficult and time-consuming.

Unkempt offices can leave staff feeling discouraged and may also affect the flow of current and potential customers. An office cleaner should be responsible enough to keep your office in pristine condition.

A good office cleaner had gone through rigorous training and can meet every single requirement that you may have. They are also dedicated to providing a safe and hygienic environment for both your customers and your employees.

Many commercial cleaning services offer office cleaning all across Australia. You just have to carefully choose which among them can give you an exceptional cleaning service that will not cost you a fortune. These cleaners know how to use the most advanced techniques and equipment to keep your office space clean.

School and Child Care Cleaning

Experienced cleaners are certified to attend schools and have undergone thorough background checks. They use the most effective cleaning methods and modern tools and equipment. A clean school ensures a productive learning ground.

The teachers and instructors can focus more on teaching. Students, on the other hand, feel comfortable. Professionalism is maintained by thoroughly cleaning each classroom. This service is applicable for daycare centres, public and private schools, and after school care.

Professional school cleaning can ensure that germs, dust, and debris are out from any surface inside your school. Cleaners also use cleaning products and equipment that reduce the impact on the environment and not sacrificing the safety of each student. They can also provide the material safety data sheet of these chemicals upon request.

Students need a safe learning environment for them to be equipped in life. Please make sure that you only hire a highly trained professional that will carry out the cleaning for your entire school.

Example of Daily, Weekly, and Monthly Office Cleaning Lists

This enumerates the tasks that are needed to keep an office clean and sanitary for an office. Daily cleaning usually covers common areas like toilets, receptions, and break rooms.

Daily Cleaning in Reception

  • Wipe down light switches, door handles, and baseboards
  • Vacuum all floors
  • Wipe and clean walls and painted surfaces
  • Mop all hard floors
  • Wipe and disinfect all surfaces
  • Empty bins
  • Wash and reline bins as needed
  • Wipe and clean all glass areas

Daily Cleaning for Toilets and Kitchen

  • Empty all bins
  • Wash and reline bins as needed
  • Mop all hard surfaces
  • Clean and disinfect all sinks, toilets, doors, mirrors, and fixtures
  • Refill all supplies like hand soap, toilet paper, and hand towel

Weekly Cleaning

  • Polish all hardwood floors
  • Internally and externally deep clean glasses
  • Internally clean all fridges
  • Wash all bins

Monthly Cleaning

  • Vacuum all upholstery
  • Vacuum air vents
  • High dust all surfaces
  • Deep clean and vacuum all surfaces

We hope that this article gives you a general idea of what to look for when you are ready to hire a professional commercial cleaner. There are a lot of different avenues to where you can find a list of reliable cleaners in your area. Feel free to add more suggestions and tips down below if you feel like sharing your experiences on how you were able to find your perfect cleaner.

 

Man vs Woman Cleaning – Who Is The Better Workplace Cleaners

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This article is not to compare what men can do better than that of women. Cleaning has nothing to do about gender. In whatever fields, men and women are given equal opportunities. We cannot generalize every aspect by concluding which gender does it better. It is an inaccurate and pointless debate over gender.

In the cleaning industry, the only truth that prevails is that there are good and bad office cleaners. As plain and simple as that. Bad cleaners cannot mean that it was done by women the same as good cleaner being generalized as men.

Are men better cleaner than women?

There is no statistical evidence that will show numbers to prove this claim. The gender divide should not be an issue when it comes to the cleaning business.

What matters most is that the commercial cleaning company was able to find a good cleaner regardless of its gender. Bad cleaners are all over the place. They can be male and females alike. Being a cleaner all comes down to the individual’s attitude.

Here is some research-based study on who really does the cleaning better. Here are some fun facts about it:

  • 58% of the men population claims to pretend not hearing when they are told to do the washing up by the women of their home.
  • 45% of women population said that they are cleaning the household because society dictates that it is their duty.
  • 50% of women do household chores on an average day.
  • 40% of women clean because they can burn calories

Men as Office Cleaners

No male cleaners, we only want female cleaners. You have heard of this before.

It is politically incorrect not to want a man to come to clean your business. Now, we have to go back and ask a couple of questions about that.

Is it this particular man, or is it all men in general? We need to ask these questions because there are women who have had some horrible experiences with men, and they do not want men inside their office or business, for whatever reason.

Some customers do not feel safe, it makes them uncomfortable, whatever. We have to honour that because these are our customers. It would be akin to a female doing tough cleaning jobs like cleaning the water tanks or climbing high rooves.

Now, there is nothing to say a woman cannot do these, but that is not the traditional, standard stereotype. If you see a woman in the office, it might make you uncomfortable, because you will think about the woman’s well being that she might fall or whatnot. You may also start thinking that she is in her childbearing years and all these things.

There are a lot of weird reasons that we do not understand why a woman may not want a man in her business or office, and it might just be a particular man.

We do know that there is a real thing about meeting somebody and not connecting with that person. If you were not able to connect to this person, you would have issues.

Both genders can also dislike the opposite gender.

The situation will change if a particular customer will not want a man to do a cleaning in general. We have to look at the conversation a little differently. We do not wish the other cleaners to feel inferior and that they are not good enough to go and clean a premise.

A friend of mine who happens to own a cleaning business loves hiring male cleaners, and she is far from stereotypes. Her decision about hiring male cleaners are just based on her experiences. She mentioned to me that the male cleaners outperform the female cleaners. Here are the reasons why:

  • Male cleaners do not have PMS
  • Male cleaners do not get emotionally attached to items and objects, and they can focus while they are cleaning.
  • Male cleaners get in, get the job done, and go out again.
  • They work on time, are efficient, consistent, and thorough.

Some customers will not welcome female or male cleaners because of a variety of different politically incorrect opinions. It could be religion, race, and whatever. There is a variety of reasons why a person will not work with some particular person, religion, background, upbringing, and ethnicity.

It is a weird situation, but you have to address it because it is very real. There are a lot of females who had had experience who had terrible experiences with men, and they do not want to do anything with a man involved for whatever reason.

In choosing a cleaner, you need to look at their ability, attitude, and aptitude and not the cleaner’s gender. We are curious to hear your thoughts on this. Please feel free to leave a comment below and let us start a conversation.

How To Become A Better Business Cleaner?

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In a world where there are different cleaning providers who claim to be the best, how will you set yourself apart from the rest? Commercial cleaning is a growing industry, and many cleaning companies are offering almost the same services for the same price range to add more to the confusion of their target market.

How To Become A Better Office Cleaner? This article will help you identify and analyze whether you are choosing the right company, and whether you are employing the right people to do the job for you.

Six Characteristics of Office Cleaning Services

Before we talk about the individual characteristics of a cleaner, let us talk about the company that they represent in general. Of course, most companies will hire a cleaning company rather than choosing an individual contractor.

Hiring an office cleaning company has many perks to offer. So, before getting into a cleaning contract, always keep an eye on the following traits:

Excellent attention to detail.

This is the same as going beyond expectation. When you are knowledgeable, you do not have to be told what areas need to be attended to. You will know it the moment you see it. This is one of the challenges of most office cleaners. Most of them are always in a hurry to finish and leave, and often, some areas are not attended to.

Knowledgeable

It is essential that someone has to have specific knowledge of something before they become a pro. There is really not much knowledge required in cleaning. Mostly, it is more on common sense.

You just have to be an expert when choosing the right tool for the job and the proper use of cleaning chemicals and detergent. The cleaner also has to be confident enough in conversing with customers should the needs arise.

Meeting and exceeding the expectation.

A cleaning service loves their work and always takes pride in what they can do. This is also true when we say that you do not have to be told if you love what you are doing. When you choose a cleaning company, always check their credentials and find out how long they have been in business. The number of years will definitely determine their dedication.

Reliability

You must choose a company that understands the importance of adhering to its schedule. You hire a cleaner because you are hoping to achieve a certain level of cleanliness, and you want to create a specific persona and ambience for your office.

It will be difficult for you to accomplish this goal if your cleaner will not show up on their given schedule or will not arrive on time for the job.

Good feedback.

Since everyone is on social media, it is pretty easy to advertise a business. Everything is a click away. Before you hire a cleaning partner, check their website or social media accounts for feedback. These feedbacks are a helpful indicator of what kind of company are you dealing with.

Affordable

Most of the services boil down to price. Many cleaning companies will short sell their services to get a pool of customers. Never compromise the value of your job just to win a contract. An excellent cleaning company live to their customer’s expectations and win them.

Other Things That You Need Consider in Hiring an Office Cleaner

Apart from the qualities that we mentioned above. You may also want to consider looking at the things we are about to say below. These second lists will surely give you the peace of mind you deserve.

Ability to offer full service

Of course, if you were to choose a cleaning provider, it will be beneficial for you to award the business to a contractor who can do all the cleaning requirements you need. Doing so will allow you to save time and effort in outsourcing. At the same time, it gives you a higher chance of a good bargain.

Complete and modern equipment and supplies.

It makes sense if the cleaning company provides the cleaning materials and tools for the job that they need to complete. Their expertise and experience had made them familiar with the cleaning solution, tools, and techniques to make the cleaning job spotless.

Insurance

An excellent cleaning provider is someone who will ensure your peace of mind. Insurance is one of the things you should look for before hiring a commercial cleaner. Some stand-alone cleaners will offer a low price, but you will have to look after their well-being. The said insurance will cover you from loss, damage, and accidents.

Top Qualities for Being a Strong Leader For Your Cleaning Company

Before we talk about the individual traits and practices of the different cleaners who will be assigned to your premises, let us talk about their supervisors first. How can we say that the cleaners are being managed and trained well?

When you own a cleaning company, a good deal of its success will depend on your ability to lead your employees. To be a good leader, you must possess certain qualities. Some of these qualities may come naturally to you and some you may have to work on.

To figure out what qualities you need to work on, you need to know what makes a good leader. Here are some of the qualities I think you have to possess if you want to lead your employees effectively.

Communication Skills

If you do not communicate well with your employees, you will struggle from training to giving feedback, to complimenting employees on a job well done.

Integrity

Good leaders are honest. They hold themselves and others to a higher standard, and they are trustworthy. People like to follow leaders with integrity.

Enthusiasm

As a leader of your team, you need to be enthusiastic to think about your business and the services you provide. After all, if you are not enthusiastic about the company, why should your employees be? When you lead with enthusiasm, you inspire your employees to become better at what they do.

Responsibility

A good leader takes responsibility for his or her actions and those of the team. Being responsible means, you do not point fingers. Instead, you take the time to solve the problem with your employees and then work on additional training.

Confidence

A good leader is confident in his or her ability to lead, which is vital because you must believe in yourself to get through difficult times. Being confident does not mean being boastful or egotistical. Instead, it means confidently leading with humility.

Accepts change

Change is inevitable, and the best leaders accept this and embrace it. Then, they find the best ways to introduce the difference to their employees to make a smooth transition.

Five Top Traits in Becoming A Better Office Cleaner

We often ask what top five things we look for in a commercial cleaner that you are about to hire. It is a fun question because there are about five things that are absolutely crucial to the success of your business when you hire people on staff.

Reliability – this is the very first thing that I would look for. Are you hiring someone you can count on? As you interview them, come up with questions that will question their reliability.

If you are hiring a person who always looks for excuses and still looks for the backdoor to every single challenge that the cleaning business has, that is not the person you are looking for. You are looking for someone who is reliable and who you can count on.

You need to be able to count on them as the employer, and your customers need to be able to count on you as a company.

Self-starter – you would not think that has a lot to do with cleaning, but it does. If you are a self-starter, you see things that need to be done, and you do them.

You do not wait for somebody to give you orders and tell you what to do. As a self-starter in a commercial cleaning business, you are going to come up with a lot of opportunities every day at every company where you have to make judgement calls.

If you are the kind of person that sits around and waits for somebody to tell you what to do and micromanage you, you are not right for the commercial cleaning business.

A self-starter is going to be a person that gets themselves out of bed in the morning, works on time, they make sure that if something happens, they take the initiative. They get it done, and they do it right.

Honesty – I cannot express how important honesty is in the professional office cleaning business in Melbourne. It is on a variety of different fronts. When you go to a customer’s office, it is evident that you want an honest person because you do not want them stealing the client’s things.

You do not wish to them lie to the client, overpromise, and talk wrong about your company. You want somebody who is really honest about what is going on. Honesty always goes backwards.

When you have reliable employees, they will come to you, and they will tell you what else is going on in the company. They are not going to cover for their colleagues, and they are not going to paint pictures that are not true about employees to get other employees in trouble.

Willing to learn – every system is different, which is why you need somebody who is ready to learn. They can bring information back to you, and on a grand scale, you can make all those changes within your company.

Kind – I know that this does not sound like a commercial cleaner’s characteristic. It is incredibly crucial to the success of your business. Commercial cleaning is a tough job. We put our bodies through a lot of physical demands and stress. On top of that, we are people too. We have our own lives.

We have a whole variety of other things that we are fighting with. It is super important that you hire people who know how to be kind. Even with coworkers working amongst themselves. They may have conflicts, but if they are kind, whatever the situation is, wherever you find yourself, however grumpy you feel inside, your default is kindness.

You can teach somebody how to clean, but you cannot teach somebody to bring these characteristics with them. This is inherent to who that person is.

It is part of their character. These are our top qualities of being a better office cleaner. There are many more, so what I want you to do is to share your thoughts on what makes a better cleaner by posting your comments below this article.

How To Manage and Train Employees for Cleaning Business

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Training is one of the most valuable company investments. Businesses hire and train people to run their business effectively. This is true in the cleaning industry. Owners will generally get people whom they trust to carry out the services that their business caters to.

This article will tell you more about managing and training employees in the office cleaning field. Join us as we unravel our tips and best practices for building a strong team.

Guide for Highly Effective Office Cleaning Training

This short article is about practical tips and ideas on leadership, team development, and employee performance management in your workplace.

Training employees is an essential skill required of both leaders, managers, and other employees. The manager is not always the person in charge of facilitating the training. Sometimes, especially for the new office cleaner, you will have another employee training them on a specific task.

In cases where the manager or another employee does not know the steps to proper training, then you may end up with a result that is below what you expect in terms of performance. In our leadership and team development training programs, we do an exercise to teach people the seven steps for training.

  • Explain the importance of the task and how it relates to the overall job.
  • Explain the procedure and the process.
  • Demonstrate how to do it.
  • Observe the person in training
  • Give immediate and specific feedback.
  • Display confidence in the ability of the person to succeed.
  • Get an agreement on follow-up action.

These seven steps are mostly straightforward. They are not complicated. Anybody can apply these. If you follow these steps, you are sure to have an employee that is going to be adequately trained. This will contribute to a better office cleaning organization and team success. This process also applies to delegation because every delegation requires some form of coaching as well.

Training and Development of Competitive Office Cleaners

Training and Development of Competitive Office Cleaners

The purpose of this chapter is to increase the effectiveness of training employees. We will read through topics that will cover orienting cleaners, the training process, implementing training and development programs, and evaluating the training efforts.

Employee Orientation

Careful selection of employees does not guarantee that they will perform excellently. Even high potential employees cannot do their jobs if they do not know what to do or how to do it. Making sure that your employees know what to do and how to do it is the purpose of orientation and training.

The Human Resources Department usually designs these programs. Employee orientation is often called onboarding today, involves more than what most people realized. Employee orientation still provides new employees or cleaners with the information they need to function.

You need to accomplish these three things when conducting an orientation:

  • Make sure that the new employees feel welcome, at home, and part of the team.
  • Make sure that the new employees have the essential information to function effectively, such as email access, he knows the policies and benefits, and what the employer expects in terms of work behaviour.
  • You need to help the new employee understands the organization in a broader sense. This includes the past, present, and culture that is already established in the company. You can share the strategies and vision that you are looking forward to.

The length of the orientation program depends on what you need to cover. Traditional orientation programs take several hours.

The Human Resource Specialist usually performs the first part of the orientation by explaining essential matters like working hours, benefits and vacation. That person then introduces the new employee to his new Supervisor.

The Supervisor continues the orientation by explaining the organization of the cleaning department and introducing the newbie to his new teammates. It is the Supervisor’s duty to have the newbie get familiarization on his new workplace.

Training

Training comes after the orientation. Training is the process of teaching the new employee the necessary skills they need to perform their job assignments and then later, developing additional skills.

The training programs should align with the company’s strategic goals.

Also, training is part of the more significant issue in performance management. This is an integrated, goal-oriented approach to assigning, training, assessing, and rewarding employee performance.

The manager sets a goal for the team. Training is one of the ways in which the organization helps the employee to meet these goals. In any case, training is the hallmark of proper management.

Our training process includes five steps. Each step should be completed thoroughly as each builds on the other — the whole time and effort spent on the previous step, the better the next steps.

Need Analysis – this is the part where the management identifies and acknowledges the skills the job requires and compares these with the prospect trainees’ knowledge and skill set.

In this section, you will observe that there are two factors when you start to determine the needs of the program. You need to consider if you are training a new hire a cleaner or is it an existing cleaner who needs a refresher. Here, you use the Task Analysis.

The main task in analyzing new employees’ training needs is to determine what the job entails and to break it down into subtasks.

Analyzing current cleaners’ training needs is more complicated since you have the added task of deciding whether training is the solution because, at times, it may not be. This is what we called Performance Analysis.

In performance analysis, you are verifying that there is a performance deficiency and you are trying to determine whether should correct such lack of performance through training or some other means. There are several ways of identifying these training needs. These includes:

  • Performance appraisals or performance review
  • Job-related performance data
  • Observations
  • Tests

Instructional Design – this is where the management formulates measurable knowledge in performance training objectives. After this, they review the contents. This can include workbooks, exercises, and activities.

Designing the training program entails deciding on what will be the actual content of the training and what training methods are to be used. For all the most trivial training programs, the employer will want to see and approve the budget for the said program. There are many ways in which an employer can implement a training program. Below are the widely used methods:

  • On-the-job training
  • Job instruction training
  • Face to face training

Validation

This is where you check the effectiveness of the training. This is conducted in a small group of newbie.

To determine the validity of the training, the company must test training on a sample employee to see if those who received the training have better performance on the job than those who have not received the same training program.

This sampling process should be conducted on multiple groups to make sure that the training is valid.

Implementation

This is where you implement the program by training the targeted employee using methods such as on the job training.

This is the most natural part. This can be done correctly if all the previous steps are done well. We will just simply train the employees that need to learn this new skill or behaviour.

It is essential to schedule the training at a time when the employee is fresh. The training is broken down into small segments to lower the chance of fatigue.

Evaluation

In the evaluation step, you assess the program’s success and failures.
Most companies overlooked this step. In many instances, an organization will spend a lot of time and resources on the first four steps and completely forgets arguably the most critical part of the training.

Cleaning Method of Training Employees How To Clean

Cleaning Method of Training Employees How To Clean

In this section of the article, we boiled our system down to 13 rules. We will also talk about the first two most important rules, and we will talk about the other rules as we move along.

Make Every Move Count.

You may know what it is like to work without a system. You are moving back and forth all over the premises. You are repeating steps you know you do not need to. You are making more and more work for yourself. In short, you are working more than you need to, but you are accomplishing less than you could.

When you learn every move count, you will learn to work in a sequence that makes good common sense without backtracking. Once, around the room and you are done except for the floor. Keep this rule in mind. To make every move count, you have got to observe rule number 2.

Use the Right Tools.

You need to have professional cleaning tools that work. The single most crucial tool turns out to be a work apron. This apron helps us make just one trip around the room when working. With this apron, the cleaner can carry everything around with him.

You also need to identify the items that you need in cleaning the areas that you intend to clean.

Work from Top to Bottom.

There are no exceptions to that rule. If you do not work from top to bottom, you will continually do work for yourself because dust and debris and even cleaning solutions will drift back down on the surface that you already clean.

Besides, it is time-consuming and exasperating. That is also the reason why we attend to the floor last. You can knock debris on the floor while you are cleaning it and you can pick it up when you do the floor.

If It Is Not Dirty, Do Not Clean It.

Pay attention. This will save the cleaner time and effort. The same goes for vertical and horizontal surfaces. Vertical surfaces do not get as dirty as horizontal surfaces. Upper shelves get less dust than the lower shelves, and the same goes with upper and lower moulding.

Do Not Rinse or Wipe a Surface Before It Is Clean.

You need to learn to see through the dirt. If you cannot do that, feel through the dirt. The surface feels different when it is clean.

Do Not Keep Working After It Is Clean.

In other words, when you reach the actual surface, stop cleaning. Besides wasting time scrubbing that is already clean, you can damage the surface of the countertop, and it wears out your cleaning cloth much quicker than you want.

If What You Are Doing Is Not Going to Work, Shift to a Heavy-Duty Cleaner or Tool.

Pick the tools that are strong enough for the job at hand. If you are using your cleaning cloth and you are not making much progress, jump up to a different cleaning cloth. Do not waste time by continuing to try something that is not working well. Cut your losses. That will save you from wasting time.

Keep Your Tools in Impeccable Shape.

This will prepare you for an unusual office cleaning situation wherein the use of a specific tool will get the job done for you.

Repetition Makes for Smoother Moves.

If you already have a proven technique in office cleaning training, you can use that, again and again, to speed up the process in an effective way.

Pay Attention.

Everything falls into place if you do. If you are cleaning, just clean.

Keep Track of Your Time.

Feel a little faster every time. It is incredible how that happens. This will make you feel gratified.

Use Both Hands.

If you stop and think about it, one half of your workforce is idle if you use just one hand. You cannot always use two hands, of course, but often, you need to use both of them to speed up the process and clean in less effort.

Always Work as a Team.

office cleaning is much more fun if you work in harmony.

Now, this article cannot give you complete knowledge of how you will train your cleaners to become successful in the field that you had chosen.

If you are looking to know more about the step-by-step guide: on the best way to clean office chairs, do read about the detailed article on this topic.

We covered the practice that we use, and we find it useful, which helps us reach the spot where we are at right now. Please feel free to share your techniques and tips and let us brainstorm on how we will help each other in running this cleaning business. Drop your comment below and let us keep the conversation going.

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